Job summary
As a GPEA Team leader
you will be responsible for the day-to-day supervision and management of GPEA
reception staff and associated functions, including the repeat prescribing and
the clinical system, ensuring all functions are carried out in accordance with
agreed procedures, protocols and time-scales, and reporting to the practice
manager as necessary.
Shift Pattern
Monday 12:00 - 20:00
Tuesday - Friday 09:00-17:00
Main duties of the job
- Organising the reception rota and ensuring sufficient cover is provided at all times.
- In agreement with the GPEA Lead Coordinator, arranging locum staff when required.
- To co-ordinate and participate in reception duties.
- Ensuring all patients and visitors are treated in a professional and pleasant manner.
- To assist with the registration of new patients, repeat prescription requests, booking appointments and take joint responsibility for dealing with any queries that arise in Reception.
About us
Sutton PCNs is the network of Sutton PCNs working together
in Sutton and is also the local GP Federation. All GP practices in Sutton are
shareholders (members) of the Sutton PCNs and our Board provides clear
leadership through strong GP practice/PCN representation. Our mission is to
work collaboratively with patients, practices, the emerging Primary Care
Networks (PCNs) and staff to deliver consistently outstanding health and care
services for all our communities.
As is the case elsewhere, Primary Care in Sutton is under
extreme pressure. The challenge for Sutton PCNs is to work in partnership with
our local ICB our four PCNs (and 24 practices) and the wider Integrated Care
System in Southwest London to help shape and implement the transformation of
Primary Care in Sutton to ensure that it can both survive and thrive while
shifting to population health approaches to health and care.
The Sutton PCNs shape and deliver health care with our
practices to improve patient outcomes. We have developed a comprehensive
strategy for the development of the Sutton PCNs. The post holder will have a
key role in supporting the development of our Extended Access and as such will
be required to have significant experience of either primary care or
development of small or emerging organisations. You'll be joining a great team
in a great place, where your commitment will be genuinely valued, your skills
respected, and your ambition rewarded.
Job description
Job responsibilities
Job title: Enhanced Access & Call/Recall Team Lead
Working hours: 37.5 hours per week Monday 12:00 20:00, Tuesday Friday 09:00 17:00 unless cover
is needed for the EA Team then you may be required to work later. (split evenly
between Enhanced Access and Call/Recall responsibilities)
Salary: £35,000 (or as agreed)
Job location: Thomas Wall Centre & Cantium House (with travel
across Sutton sites)
Accountable to: Patient Services Manager
Responsible to: Head of Patient Services, Deputy Head of Patient
Services, Patient Services Manager & Medical Operations Lead
Job description
Job responsibilities
Job title: Enhanced Access & Call/Recall Team Lead
Working hours: 37.5 hours per week Monday 12:00 20:00, Tuesday Friday 09:00 17:00 unless cover
is needed for the EA Team then you may be required to work later. (split evenly
between Enhanced Access and Call/Recall responsibilities)
Salary: £35,000 (or as agreed)
Job location: Thomas Wall Centre & Cantium House (with travel
across Sutton sites)
Accountable to: Patient Services Manager
Responsible to: Head of Patient Services, Deputy Head of Patient
Services, Patient Services Manager & Medical Operations Lead
Person Specification
Experience
Essential
- At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.
- Good knowledge of Emis, Docman
- Customer focused and experience of leading and managing a small team.
- Good understanding of how a GP Practice operates.
- Ability to manage resources and staff effectively to deliver services.
- Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.
- Must be a team player, with an ability to engage positively and with empathy at all levels.
- Ability to manage people from different background.
- Proven ability to integrate, build and motivate teams to improve performance.
- Must be a well-organised, flexible and adaptive to changing service needs and able to prioritise and work autonomously.
- Good problem solving skills, with the ability to seek and develop solutions including complaints.
- Ability to think outside traditional ways of working.
- Good written and verbal communication and interpersonal skills.
Desirable
- Experience of working in the NHS
- Experience of supervising staff in a Primary Care setting.
- Working knowledge of clinical system
Qualifications
Essential
- Good level of education (5 GCSEs or equivalent)
- or
- Relevant team management qualification or equivalent experience of working as a team leader.
- or
- Evidence of on-going professional development
Desirable
Aptitudes
Essential
- Good project management skills.
- Sympathetic approach to patients & staff
- Excellent organisational & planning skills.
- Resilience to patient / staff pressure / complaints.
- Ability to make decisions / use initiative.
- Ability to work well within EA team, supporting and energising staff.
- Self-motivated, reliable and dedicated
- Ability to work to tight deadlines and resist pressure with confidence
- Well organised, excellent time management skills and flexible working attitude
- Confidence to deal with all levels within the practice.
Desirable
- Able to provide support and cross cover at all levels
- Able to develop local networks
Personal Qualities
Essential
- Professional and positive.
- Leading by example
- Adhering to PCNs core values
Competency Skills
Essential
- Leading and managing
- Communication & interpersonal skills
- Planning and organising
- Delegation
- Team building
- Development & continual Learning
- Problem solving
- Multitasking
- Setting performance goals
- Managing workload
- Teamwork
Person Specification
Experience
Essential
- At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.
- Good knowledge of Emis, Docman
- Customer focused and experience of leading and managing a small team.
- Good understanding of how a GP Practice operates.
- Ability to manage resources and staff effectively to deliver services.
- Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.
- Must be a team player, with an ability to engage positively and with empathy at all levels.
- Ability to manage people from different background.
- Proven ability to integrate, build and motivate teams to improve performance.
- Must be a well-organised, flexible and adaptive to changing service needs and able to prioritise and work autonomously.
- Good problem solving skills, with the ability to seek and develop solutions including complaints.
- Ability to think outside traditional ways of working.
- Good written and verbal communication and interpersonal skills.
Desirable
- Experience of working in the NHS
- Experience of supervising staff in a Primary Care setting.
- Working knowledge of clinical system
Qualifications
Essential
- Good level of education (5 GCSEs or equivalent)
- or
- Relevant team management qualification or equivalent experience of working as a team leader.
- or
- Evidence of on-going professional development
Desirable
Aptitudes
Essential
- Good project management skills.
- Sympathetic approach to patients & staff
- Excellent organisational & planning skills.
- Resilience to patient / staff pressure / complaints.
- Ability to make decisions / use initiative.
- Ability to work well within EA team, supporting and energising staff.
- Self-motivated, reliable and dedicated
- Ability to work to tight deadlines and resist pressure with confidence
- Well organised, excellent time management skills and flexible working attitude
- Confidence to deal with all levels within the practice.
Desirable
- Able to provide support and cross cover at all levels
- Able to develop local networks
Personal Qualities
Essential
- Professional and positive.
- Leading by example
- Adhering to PCNs core values
Competency Skills
Essential
- Leading and managing
- Communication & interpersonal skills
- Planning and organising
- Delegation
- Team building
- Development & continual Learning
- Problem solving
- Multitasking
- Setting performance goals
- Managing workload
- Teamwork
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
