Receptionist for Wrythe Green Surgery Carshalton

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Contact patients via SMS messaging, telephone and letter as necessary
• Book hospital transport and interpreters on request
• Photocopy and scan documents as requested as requested
• Send referrals using NHS mail
• Action emails to generic email account
• Check personal emails during work time
• Check Docman and complete workflows if applicable

Main duties of the job

Administration

To have a thorough knowledge of all practice procedures, work in accordance of written protocols

Contact patients via SMS messaging, telephone and letter as necessary

Book hospital transport and interpreters on request

Send referrals using NHS mail

Process prescription requests

Use Accurx and NHS mail and allocate to the appropriate clinicans

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Handling payments using a card machine for travel and non nhs work

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of telephone system

Have knowledge of how to report telephone faults to telephone provider

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

About us

Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system.

While GP practices have been finding different ways of working together over many years for example in super-partnerships, federations, clusters and networks the NHS long-term plan and the new five-year frameworkfor the GP contract, published in January 2019, put a more formal structure around this way of working, but without creating new statutory bodies.

Since 1 July 2019, all except a handful of GP practices in England have come together in around 1,300 geographical networks covering populations of approximately 3050,000 patients. This size is consistent with the size of primary care homes, which exist in many places in the country, but much smaller than most GP federations. Around 50 networks, usually in very rural areas, will cover a population of less than 30,000, but most are bigger than 50,000.