Job responsibilities
- Manage
and support a EA staff at any one time to ensure quality standards are met
at all times
- Ensure
the smooth running of both the Enhanced Access Service
- Fill
the scheduled rota with the necessary staff required for each EA site
- Liaise
with Agencies & pool staff to fill all vacant sessions.
- Confirm
all shifts with the relevant booked staff ahead of their session.
- Maintain
correct data across different platforms. Rota and sessions should be
synchronised on Lantum, Emis and Teamnet.
- Create
corresponding sessions on Emis once Clinical Staff are confirmed.
- Update
shifts accordingly on Lantum for pool staff.
- Check
clinics on a daily basis to see if patients are booked and sessions filled
- Liaise
with service managers for up-to-date information
- Allocate
tasks to Site Administrators to fill vacant sessions.
- Act
as a central point of contact for external trouble shooting/crisis
management, including out of hours service sites
- Collate
data reports for services as required by management and commissioners
- Complete
protocols, templates for computer input on EMIS
- Implement mandatory and personal development
training for staff
- Monitor
staff sickness in accordance with the sickness policy, carry out 1:1
return to work interviews, and take appropriate action (with the support
of PCNs HR team) when trigger points are breached.
- Responsible for the agenda, minute taking and
circulation of non-clinical meetings for reception
- Review and approve invoices from Lantum and
suppliers
- Audit HUB usage and respond to queries
- Participate in recall of patients
- Ordering, updating and keeping stock levels
- To ensure rapid response to incoming telephone
calls and ensure appropriate action is taken and messages are recorded and take
immediate corrective action when needed.
- Use
appointments analysis software to compile monthly activity including DNAs
- Learn
and use medical terminology
- Ensure
appropriate posters and leaflets are displayed
- Conduct
and assist with clinical and non-clinical audits
- Assist
in reception duties when required
- Ensure
all equipment is serviced and maintained regularly in line with procedures
- Implement
and monitor all Health & Safety requirements, e.g., infection control
- To undertake work to support CQC compliance in
regard facilities, documentation and the service e.g., SOP, Business Continuity
Plan, Reporting.
To be considered for this exciting role you
must have:
- Reception or customer care experience is
essential
- Experience using: EMIS, Accurx, DART, ERS
- Ability to lead and manage a team
- The person must be an excellent communicator
both spoken and written
- Must have PC skills will be able to use basic
Word, Excel and e-mail
- Must be able to work within
processes/procedures
- Should be personable, polite and patient
- Needs to maintain confidentiality and data
security Needs to apply common sense when dealing with situations which do not
fit the norm
- Must be adaptable and comfortable dealing with
changing priorities
- Must be flexible to work different shifts as
required by business needs Must be a team player
Health & Safety
The post-holder will implement and lead on the full range of promotion
and management of their own and others health, safety and security as defined
in the practice health & safety policy, the practice health & safety
manual, and the practice infection control policy and published procedures.
This will include (but will not be limited to):
- Ensure
job-holders across the practice adhere to their individual
responsibilities for infection control and health and safety, using a
system of observation, audit and check, hazard identification,
questioning, reporting and risk management.
- Maintain
an up-to-date knowledge of health and safety and infection control
statutory and best practice guidelines and ensure implementation across
the business
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks across the business
- Making
effective use of training to update knowledge and skills, and initiate and
manage the training of others
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards, and initiation of remedial/corrective
action where needed
- Actively
identifying, reporting, and correction of health and safety hazards and
infection hazards immediately when recognised
- Keeping
own work areas and general/patient areas generally clean, identifying
issues and hazards/risks in relation to other work areas within the
business, and assuming responsibility in the maintenance of general
standards of cleanliness across the business in consultation (where
appropriate) with other sector managers
- Undertaking
periodic infection control training (minimum annually)
- Routine
management of own team/team areas, and maintenance of work space standards
- Demonstrate
due regard for safeguarding and promoting the welfare of children.
Equality
and diversity
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to
issues of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness
of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication
The post-holder should recognise the importance of
effective communication within the team and will strive to:
- Communicate effectively with
other team members
- Communicate effectively with
patients and carers
- Recognise peoples needs for
alternative methods of communication and respond accordingly
Contribution
to the implementation of services
The
post-holder will:
- Apply practice policies,
standards and guidance
- Discuss with other members of
the team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate
EQUAL
ACT 2010
PCNs will not tolerate discrimination relating to race, gender, social
class, age, religion, sexual orientation, appearance, disability or medical
condition
CONFIDENTIALITY
Your attention is drawn to the confidential nature
of information collected within the National Health Service. The unauthorised
use or disclosure of patient or other personal information is regarded as gross
misconduct and will be subject to the PCNs Disciplinary Procedure and could
result in a prosecution of an offence or action for civil damages under the
Data Protection Act 2018.
JOB
DESCRIPTION
This job description will be subject to discussion
and review and changes in the job description may be made, by agreement, at
any time.
