Job summary
The Sutton Virtual Community funded
by the Health Foundation as part of the Tech for Better Care fund is seeking a
Patient Engagement and Service Manager to lead our efforts in fostering strong
relationships with patients and enhancing their experience within our
innovative digital health platform. This role is crucial in ensuring that our
services are user-centric and effectively address the needs of individuals
managing chronic conditions, particularly loneliness and other psychosocial
factors.
Are you passionate about
improving patient engagement in healthcare?
We are looking for someone who can
develop and implement effective strategies to engage patients and community
members within our platform.
Do you have experience in
utilising technology to enhance health services?
Your expertise in leveraging
digital tools to facilitate connections and improve service quality is
essential for this role.
Can you transform patient
experiences into meaningful healthcare outcomes?
If you can translate patient
feedback and engagement data into actionable improvements, you will play a
vital role in shaping our services.
Main duties of the job
Patient Engagement
*Develop and implement strategies for engaging
patients and community members in the Sutton Virtual Community platform.
* Build relationships with patients, advocacy
groups, and local community organisations to encourage participation and
feedback.
* Organise and facilitate focus groups, workshops,
and educational sessions to gather insights and enhance user experience.
Service Management:
* Oversee the day-to-day operations of patient
engagement services, ensuring they align with the projects objectives and
standards.
* Collaborate with healthcare professionals (GP
Practices), support groups, and digital platform users to improve service
delivery and address issues promptly.
* Monitor and evaluate service effectiveness,
using data and feedback to inform improvements and adjustments to the
programme.
* Work closely with our tech partner Together.ly to
relay patient feedback, explore solutions and implement changes.
* Ensuring
data privacy and compliance with health data regulations (e.g. GDPR) when
working with patient information.
* Experience on budget management or resource
allocation
About us
Benefits
Opportunity to make a meaningful impact on
community health and wellbeing.
Collaborative and supportive work environment.
Professional development opportunities.
Chance
to develop a new model of care that aligns with emerging NHS policy directions.
The Sutton Virtual Community is
committed to promoting equality, diversity, and inclusion. We encourage
applications from all qualified individuals, regardless of background or
circumstances.
Our Sutton Primary Care Networks (PCNs) are future-focused, welcoming, and dedicated to offering a wide range of high-quality healthcare services to patients in Sutton and the surrounding area.
Our PCNs are led by eight Clinical Directors who work collaboratively to realise the benefits of partnership and are excited to see these benefits come to fruition. Our size allows us to be more resilient and efficient, enabling us to invest in ongoing quality improvement, enhanced care, new services, and the training and development of our workforce. We highly value the diversity of our colleagues, actively promote an inclusive culture, and are committed to helping our colleagues achieve a healthy work/life balance.
Job description
Job responsibilities
Communication and Support:
* Act as the primary point of contact for patient
inquiries and concerns regarding the platform.
* Develop user-friendly communication materials
and resources to educate patients on utilising the platform effectively.
* Provide ongoing support and training to users to
enhance their confidence and comfort with technology.
Collaboration with
Stakeholders:
* Work closely with local healthcare providers,
primary care networks, and community organisations to integrate services and
facilitate smooth collaboration.
* Participate in regular meetings with
stakeholders to update them on patient engagement activities and gather input
for future initiatives.
Reporting and Evaluation:
* Collect and analyse data on patient engagement
metrics, providing regular reports to the Project Director and other relevant
stakeholders.
* Identify trends and insights from patient
feedback and engagement data to inform strategic direction and operational
decisions.
* Work closely with our evaluation partner Health
Innovation Network.
Qualifications
* Proven experience in patient engagement, health
promotion, or community services, preferably within a healthcare setting.
* Strong understanding of chronic disease
management, mental health, and community health initiatives.
* Excellent communication and interpersonal
skills, with the ability to build rapport with diverse populations.
* Experience with data analysis and reporting,
with a focus on using patient feedback to drive improvement.
* Familiarity with digital health technologies and
a keen interest in user-centred design.
* Ability to work independently and manage
multiple tasks effectively in a fast-paced environment.
Job description
Job responsibilities
Communication and Support:
* Act as the primary point of contact for patient
inquiries and concerns regarding the platform.
* Develop user-friendly communication materials
and resources to educate patients on utilising the platform effectively.
* Provide ongoing support and training to users to
enhance their confidence and comfort with technology.
Collaboration with
Stakeholders:
* Work closely with local healthcare providers,
primary care networks, and community organisations to integrate services and
facilitate smooth collaboration.
* Participate in regular meetings with
stakeholders to update them on patient engagement activities and gather input
for future initiatives.
Reporting and Evaluation:
* Collect and analyse data on patient engagement
metrics, providing regular reports to the Project Director and other relevant
stakeholders.
* Identify trends and insights from patient
feedback and engagement data to inform strategic direction and operational
decisions.
* Work closely with our evaluation partner Health
Innovation Network.
Qualifications
* Proven experience in patient engagement, health
promotion, or community services, preferably within a healthcare setting.
* Strong understanding of chronic disease
management, mental health, and community health initiatives.
* Excellent communication and interpersonal
skills, with the ability to build rapport with diverse populations.
* Experience with data analysis and reporting,
with a focus on using patient feedback to drive improvement.
* Familiarity with digital health technologies and
a keen interest in user-centred design.
* Ability to work independently and manage
multiple tasks effectively in a fast-paced environment.
Person Specification
Qualifications
Essential
- * Patient Engagement : Proven experience in developing effective patient engagement strategies.
- * Communication : Excellent verbal and written communication skills.
- * Technology Proficiency : Familiarity with digital health technologies and online platforms.
- * Data Analysis : Ability to collect, analyse, and interpret engagement data.
- * Project Management : Strong organisational and multitasking abilities.
- * Problem-Solving : Ability to identify problems, develop solutions, and implement changes effectively.
- * Collaboration : Ability to work collaboratively with multidisciplinary teams and stakeholders.
- * Training and Support : Experience in providing training and support to staff or patients.
- * Empathy and Compassion : Strong understanding of patient needs, particularly those facing chronic conditions.
- * Adaptability : Ability to adapt to changing circumstances and patient needs quickly.
Desirable
- * Comfortable working with diverse patient populations.
- * Experience in creating educational materials.
- * Experience in utilising telehealth tools effectively.
- * Experience with data management and reporting tools.
- * Experience in managing healthcare projects.
- * Proactively seeks opportunities for improvement.
- * Experience in partnership development with healthcare providers.
- * Capability to develop training programmes.
- * Experience working with vulnerable populations.
- * Forward-thinking approach to healthcare challenges.
Person Specification
Qualifications
Essential
- * Patient Engagement : Proven experience in developing effective patient engagement strategies.
- * Communication : Excellent verbal and written communication skills.
- * Technology Proficiency : Familiarity with digital health technologies and online platforms.
- * Data Analysis : Ability to collect, analyse, and interpret engagement data.
- * Project Management : Strong organisational and multitasking abilities.
- * Problem-Solving : Ability to identify problems, develop solutions, and implement changes effectively.
- * Collaboration : Ability to work collaboratively with multidisciplinary teams and stakeholders.
- * Training and Support : Experience in providing training and support to staff or patients.
- * Empathy and Compassion : Strong understanding of patient needs, particularly those facing chronic conditions.
- * Adaptability : Ability to adapt to changing circumstances and patient needs quickly.
Desirable
- * Comfortable working with diverse patient populations.
- * Experience in creating educational materials.
- * Experience in utilising telehealth tools effectively.
- * Experience with data management and reporting tools.
- * Experience in managing healthcare projects.
- * Proactively seeks opportunities for improvement.
- * Experience in partnership development with healthcare providers.
- * Capability to develop training programmes.
- * Experience working with vulnerable populations.
- * Forward-thinking approach to healthcare challenges.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
