Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to our multidisciplinary team. Duties include greeting and directing patients, patient registration, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients and the distribution of information, messages and enquiries to the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
We provide services from 2 locations, Causeway Medical Centre and Great Sankey Health Centre, the successful candidate will be required to work at either location.
The position is based on a minimum of 25 hours per week between the hours of 8am to 8.00pm. Flexibility to cover additional hours is required.
Main duties of the job
The successful candidate will be required to provide effective and efficient reception and administrative services for the practice in a professional and courteous manner.
Please refer to the job description and person specification for further details.
About us
Our practice aims are to offer the highest standard of health care and advice to our patients.
We have a team approach to patient care and endeavour to monitor the service we provide to patients, to ensure that we meets current standards of excellence.
We are dedicated to ensuring that Practice staff are trained to the highest level and to providing a stimulating and rewarding environment in which to work.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Action incoming and outgoing mail
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Manage all queries (including administrative queries) as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Action incoming and outgoing mail
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Manage all queries (including administrative queries) as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
- GCSE grade A to C in English & Maths
Experience
Desirable
- Experience of working in a similar environment
Person Specification
Qualifications
Essential
- GCSE grade A to C in English & Maths
Experience
Desirable
- Experience of working in a similar environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).