East Norwich Medical Partnership

Receptionist/Administrator

The closing date is 01 June 2026

Job summary

We are seeking a friendly, organised, and reliable Receptionist to join our busy GP practice team. The receptionist plays a vital role as the first point of contact for patients, providing a welcoming and professional service while ensuring the smooth day-to-day running of the practice.

The successful candidate will support the practice by handling patient enquiries, managing appointments, and carrying out a range of administrative duties. This role requires excellent communication skills, the ability to remain calm under pressure, and a commitment to delivering high standards of patient care and confidentiality.

We would welcome the opportunity for the applicant to come in for the day and see how we operate once the interview has taken place.

Main duties of the job

Greeting patients and visitors in a polite and professional manner. Answering incoming telephone calls and responding to patient enquiries. Booking, amending, and cancelling appointments using the clinical system. Signposting patients to the most appropriate service or clinician. Updating and maintaining accurate patient records. Handling incoming and outgoing correspondence. Supporting the wider administrative team with general office duties. Maintaining patient confidentiality in line with practice policies and GDPR and Contributing to a positive and supportive team environment.

About us

East Norwich Medical Partnership is a well-established NHS GP practice located across two sites in Norwich: Sprowston Primary Care Centre and Thorpe Health Centre. The practice provides high-quality, patient-centred care to a registered population of approximately 14500 patients within the Norwich and surrounding areas.

The practice is part of the wider Primary Care Network workingclosely with other local practices to improve access, resilience, and the delivery of modern general practice services across the city.

We are known for our friendly and supportive staff.

Date posted

14 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2687-26-0002

Job locations

Sprowston Primary Care Centre

Aslake Close

Sprowston, Norwich

Norfolk

NR7 8DG

Thorpe Health Centre

St. Williams Way

Norwich

NR7 0AJ

Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service of healthcare professional in a courteous, efficient and effective way.

Undertake a variety of reception and administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, , secondary care and other associated healthcare agencies.

Deal with all general enquiries, explain procedures and make new and follow-up appointments for all clinicians.

Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Refer onward any patient who requires any urgent advice to the appropriate clinician/Duty Doctor.

Taking requests for home visit. Pass on requests for home visits for the reception lead who is managing the visits on screen, ensuring careful recording of all relevant details.

Liaise with the home visiting service where appropriate.

Ensure district nurses referrals are completed and documented thoroughly.

Processing and distributing incoming mail. Deal with manual outgoing mail.

To distribute deliveries of stock on receipt.

Ensure that all vaccine deliveries are deal with immediately upon receipt.

Photocopying when required.

Booking sign and language interpreters. Following the relevant policy.

To scan onto patient records where appropriate,