Cavendish Medical Practice

Practice Manager

The closing date is 12 August 2025

Job summary

Were looking for a experienced, focused and highly organised Practice Manager with a real passion for delivering excellent care and supporting a high-performing team. This is a key leadership role in our small/medium-sized GP practice, caring for approx. 6,000 patients.

If you're proactive, people-focused and passionate about making a difference in primary care and you value strong teamwork we'd love to hear from you.

Were looking for someone who can confidently lead day-to-day operations while nurturing a positive, solution-focused team culture.

Main duties of the job

This is a leadership role with responsibility for overseeing the administrative and operational aspects of a general practice and working alongside the partners on the strategic and business management.

The postholder will manage staff and deal with HR, finance and resources to ensure the smooth functioning of the practice, while maintaining compliance with healthcare regulations. They will be expected to work collaboratively and build rapport with external stakeholders.

The successful candidate will have a positive and approachable manner and excellent communication and organisation skills. They will also be proactive, process driven and able to find solutions. They will have strong HR and IT skills and experience of managing teams and regulatory compliance.

About us

We are located in the Summerfield Primary Care Centre in Winson Green in the West Locality of Birmingham.

With 2 GP partners who work closely with the Practice Manager in day-to-day communications and weekly management meetingsand a committed team of 15 clinical and non-clinical staff.

Our CQC rating is Good.

We are proud members of the West Birmingham PCN. Our GP Partners include the Clinical Director of the PCN, so youll collaborate closely with them by attending meetings and supporting joint initiatives. As one of the extended access hubs within a network of 8 practices serving around 30,000 patients, we work together to enhance community health and reduce health inequalities.

Date posted

31 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2686-25-0001

Job locations

134 Heath Street

Winson Green

Birmingham

West Midlands

B18 7AL

Job description

Job responsibilities

Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

Ensure employment law and legislation is adhered to.

Liaise with the Primary Care Network (PCN), Federation and locality commissioners, attend meetings and promote collaborative working.

Provide support and advice to the partnership and keep them updated on practice matters.

Keep up to date with developments and changes within primary care.

Manage the financial aspects of the practice, ensuring accurate reporting and submissions.

Ensure the practice explores all opportunities to maximise income and reduce expenditure.

Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

Manage the significant event and complaints processes, in line with current legislation and guidance.

Manage contracts and maintenance for services and equipment.

Oversee the review and update of all practice policies and procedures.

Lead and coordinate projects within the practice.

Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

Coordinate the practice development plan and business continuity plan.

Assist in the preparation of business cases for new services and provide project management, as required.

Ensure on-going CQC compliance.

Ensure the practice maintains compliance with its NHSE contractual obligations.

Provide advice and support to the staff and the partnership to ensure effective team working.

Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

Facilitate partners and practice meetings and maintain an up-to-date action plan.

Support the management of the Patient Participation Group.

Manage estates and facilities, including health and safety aspects and risk assessments.