Job summary
Interview
date: TBC
The post
holder will work with clinical and operational teams within Newcomen Primary Care
Network (PCN) to create a vision to guide service improvements, identify
opportunities to make tangible positive transformation and deliver changes in a
collaborative way. The post holder will support this vision to be developed in
alignment with ICS strategy.
The post
holder will have responsibility for coordinating and managing the PCN ARRS
Workforce and work closely with staff working at practice and PCN level to
understand current service models, identify challenges, agree priorities for
improvement and then support these to be delivered.
The post
holder will develop strong relationships with PCN member practices and will
support the planning and delivery of improvements that will provide benefits to
patients and staff.
The
post holder will help to develop strategy related to transformation and
improvement, aligning this with larger scale strategy and initiatives; but will
focus their time on the planning, implementation and evaluation of practical
improvements that make a difference to patients and staff in the PCN.
Main duties of the job
The core
objective of the Digital & Business Transformation Manager is to support
the PCN, its practices and the PCN workforce to deliver ongoing improvement to
services.
The role
will require experience in business / service improvement with expertise in
transformational change and a good understanding of general practice systems
and processes, including broad familiarity with general practice digital
systems and how they can be used to deliver improvement.
This
expertise will be used to develop and implement a strategic plan to build and
implement a robust digital and business infrastructure.
About us
Newcomen PCN
was formed in 2018. Our members consist
of 6 NHS GP practices in the Black Country, who cover a population of over
42,000 patients. Under the ARRS scheme we already employ Clinical Pharmacists,
Social Prescribing Link Workers, Mental Health Practitoners and Physicians
Assistants. The role will work across all 6 practices.
Horseley Heath Surgery is one of the Practices within Newcomen PCN. This role will be employed by Newcomen PCN.
Locations:
Glebefields Health Centre, St Marks Road, Tipton, DY4 0SU
Horseley Heath Surgery, 14 Horseley Heath, Tipton, DY4 7QU
Spires Health Centre, Victoria Street, Wednesbury, WS10 7EH
Warley Medical Centre, Ambrose House, Kingsway, Oldbury, B68 0RT
Churchview Surgery, 239 Halesowen Road, Cradley Heath, B64 6JE
The Victoria Surgery, Victoria Road, Tipton, DY4 8SS
Job description
Job responsibilities
Main Responsibilities
Support the adoption of new technology and other initiatives to improve patient care.
Enable PCN staff to work more effectively to support the sustainability of general practice services.
Provide line management to ARRS PCN employed staff, to ensure they are embedded in the PCN and coordinated across the PCN Practices.
Work with the current PCN operation team in maintaining staff by recruiting, selecting, orenting and training employees.
Monitor and review all PCN sub contracts.
Improve adoption of new technology to enhance patient access and experience and increase PCN productivity.
Build relationship and facilitate collaboration between practices to support the delivery of care to each others patients.
Review and improve the PCN's digital maturity.
Use and improve data quality to understand demand, capacity and activity and drive improvements in patient experience of access, operational efficiency and staff experience.
Support population health management improvements.
Understand the type and intensity of support needs of the PCN and co-ordinate this support.
Support the effective adoption of national and local initiatives.
Ensure digital and operation PCN transformation is embedded in, and aligned with ICS and national strategies.
Job description
Job responsibilities
Main Responsibilities
Support the adoption of new technology and other initiatives to improve patient care.
Enable PCN staff to work more effectively to support the sustainability of general practice services.
Provide line management to ARRS PCN employed staff, to ensure they are embedded in the PCN and coordinated across the PCN Practices.
Work with the current PCN operation team in maintaining staff by recruiting, selecting, orenting and training employees.
Monitor and review all PCN sub contracts.
Improve adoption of new technology to enhance patient access and experience and increase PCN productivity.
Build relationship and facilitate collaboration between practices to support the delivery of care to each others patients.
Review and improve the PCN's digital maturity.
Use and improve data quality to understand demand, capacity and activity and drive improvements in patient experience of access, operational efficiency and staff experience.
Support population health management improvements.
Understand the type and intensity of support needs of the PCN and co-ordinate this support.
Support the effective adoption of national and local initiatives.
Ensure digital and operation PCN transformation is embedded in, and aligned with ICS and national strategies.
Person Specification
Qualifications
Essential
- Degree or significant evidence of academic study, work or research in the field of management and/or digital transformation.
- Evidence of continual learning and professional development in the area of management and/or digital transformation.
Experience
Essential
- A minimum of 3 years relevant managerial experience.
- Experience of project management and quality
- Improvement.
- Good understanding of the Digital agenda within the NHS
- and Social Care or Care Sector.
- Experience in delivering transformation projects across
- multiples sites and/or departments.
Desirable
- Experience of working in general
- practice/PCN with a good knowledge of general practice
- systems, processes, and procedures.
- Experience in delivering multiple
- programmes of IT projects through the entire project lifecycle in a health or care setting
- Education to degree level or
- equivalent professional
- experience.
-
- Quality improvement training.
-
- Project management qualification, such as PRINCE or equivalent
- Experience.
Skills and abilities
Essential
- The ability to work calmly under pressure.
- The ability to process and manage conflicting advice and
- Priorities.
- The ability to adapt your leadership and management style to different situations.
- The ability to innovate and drive change.
- The ability to deliver technical information in a non-technical
- and engaging way to a range of stakeholders.
-
- The ability to be positive and solution focussed.
-
- An ongoing commitment to professional development.
- An ongoing commitment to improving NHS services for the
- benefit of patient.
Person Specification
Qualifications
Essential
- Degree or significant evidence of academic study, work or research in the field of management and/or digital transformation.
- Evidence of continual learning and professional development in the area of management and/or digital transformation.
Experience
Essential
- A minimum of 3 years relevant managerial experience.
- Experience of project management and quality
- Improvement.
- Good understanding of the Digital agenda within the NHS
- and Social Care or Care Sector.
- Experience in delivering transformation projects across
- multiples sites and/or departments.
Desirable
- Experience of working in general
- practice/PCN with a good knowledge of general practice
- systems, processes, and procedures.
- Experience in delivering multiple
- programmes of IT projects through the entire project lifecycle in a health or care setting
- Education to degree level or
- equivalent professional
- experience.
-
- Quality improvement training.
-
- Project management qualification, such as PRINCE or equivalent
- Experience.
Skills and abilities
Essential
- The ability to work calmly under pressure.
- The ability to process and manage conflicting advice and
- Priorities.
- The ability to adapt your leadership and management style to different situations.
- The ability to innovate and drive change.
- The ability to deliver technical information in a non-technical
- and engaging way to a range of stakeholders.
-
- The ability to be positive and solution focussed.
-
- An ongoing commitment to professional development.
- An ongoing commitment to improving NHS services for the
- benefit of patient.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.