Care Navigator - Administration and Reception

Job description

Job responsibilities

29 hours per week, Monday Friday (potential for part time/job share if desired)

Job summary:

To process the information received by the Practice to enable provision of excellent patient care and ensure the patient records are kept up to date and accurate and to improve the quality of the data held.

To process any clinical correspondence that comes into the practice i.e., emails, post and any other correspondence.

To ensure the clinical records are updated with accurate and consistent data.

To ensure the process is robust and safe as this will enable the practice to increase efficiency and quality of service to patients.

To provide efficient secretarial support to the clinical team which also includes reception cover and dealing with telephone enquiries as and when required

Person Specification

Skills

Essential

• Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care.
• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• You will manage your own workload efficiently and alert your line manager if any backlogs develop.
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Desirable

• SystmOne user skills

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Awareness and understanding of NHS standards,
• understanding of confidentiality/data protection

Experience

Essential

• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of working in Primary Care

Desirable

• Previous experience with medical terminology, clinical coding, particularly Codes and summarising records.
• Experience of Audio typing

Qualifications

Desirable

• GCSE English (C or above) and at least three others
• Typing/IT qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Imperial Medical Practice

Address

47-49 Imperial Road

Exmouth

Devon

EX8 1DQ

Employer's website

https://www.imperialmedicalpractice.co.uk/ (Opens in a new tab)