Job summary
Todmorden Group Practice is looking to employ an enthusiastic Operations Manager to help with the day to day operations of running a busy general practice.
We are forward thinking and always looking for efficiencies in service whilst maintaining high quality patient care. Are you the person to help with this?
Main duties of the job
The Operations Manager will support the Practice Manager in all aspects of practice
functionality, motivating and managing staff, patient services, premises
and health and safety management.
Through innovative ways of
working, support the Practice Manager leading the team in promoting ED&I,
SHEF, quality & continuous improvement, confidentiality, collaborative
working, service delivery, learning and development and ensuring the practice
complies with CQC regulations.
About us
Our Mission statement is
"Todmorden Group Practice strives to provide caring, supportive best practice for our community"
this is core to our service delivery and is an important value for all the team that work here.
We are based in a state of the art healthcentre, which includes multiple occupants such as dental, physio and an out patients dept.
The team here at Todmorden Group Practice currently includes a team of 4 GP Partners, 4 salaried GPs, Nursing team of 8, 18 admin staff and a vast array of ARRS staff.
Job description
Job responsibilities
The following are the core responsibilities of the Operations Manager.
There may be, on occasion, a requirement to carry out other tasks; this will
be dependent upon factors such as workload and staffing levels.
The Operations Manager is responsible
for:
- Supporting the Practice Manager in the
day-to-day operations of the Practice, ensuring staff achieve their primary
responsibilities.
- Functional Management of the Patient Services
Adviser (PSA) Team.
- Providing leadership and guidance to all
staff.
- Monitoring annual QOF performance,
liaising with GPs, the Nurse Team and the Personalised Care Team.
- Monitoring processes to promote compliance
with CQC regulations and standards.
- Reviewing and regularly updating PSA staff job descriptions and person
specifications ensuring all are legally and gainfully employed and supporting
the Nurse Manager in this area.
- Acting as the lead for the recruitment
process including pre-employment checks.
- Planning and overseeing the staff
induction programme.
- Implementing an effective staff appraisal process.
- Implementing and embedding an effective Practice and staff development
plan for all staff in line with Practice Strategy
- Maintaining a robust training record
system.
- Maintaining an overview of staff welfare.
- Leading the management of the clinical
system, promoting IT security and IG compliance at all times, working with
the Practice lead for IT systems and processes.
- Actively encouraging and promoting the
use of patient online services.
- Leading on the updating of the Practice
website and social media sites.
- Developing searches on the clinical
system, working with the Practice lead for IT systems and processes.
- Continuous monitoring of performance
data, reporting to the Practice Manager and partners.
- Implement the Marketing Plan for the
Practice.
- Ensuring staff implement a Practice wide
approach to the management of all patient services matters.
- Managing DNAs, providing data and planning tools coupled with liaison
with patients who persistently do not attend their appointments.
- Monitor and disseminate information on
safety alerts.
- Maintain the significant event database,
providing admin. advice to staff and briefing the team at meetings as
required
- Identify trends and devise solutions to
reduce risk and repeated occurrences of significant events.
- Develop and implement the Practice audit
programme (in conjunction with the Lead Nurse).
- Support the Practice Manager in the
reviewing and updating of Practice policies and procedures.
- Support the Practice and Management Team
with continuous improvement and change initiatives.
Secondary
responsibilities
In addition to the primary responsibilities, the Operations Manager
may be requested to:
- Deputise for the PM
- Lead the management of the Patient
Participation Group with the Practice Manager
- Ensure all staff are aware of the
management of the premises, including health and safety aspects and undertake
risk assessments and mandatory training as required.
Job description
Job responsibilities
The following are the core responsibilities of the Operations Manager.
There may be, on occasion, a requirement to carry out other tasks; this will
be dependent upon factors such as workload and staffing levels.
The Operations Manager is responsible
for:
- Supporting the Practice Manager in the
day-to-day operations of the Practice, ensuring staff achieve their primary
responsibilities.
- Functional Management of the Patient Services
Adviser (PSA) Team.
- Providing leadership and guidance to all
staff.
- Monitoring annual QOF performance,
liaising with GPs, the Nurse Team and the Personalised Care Team.
- Monitoring processes to promote compliance
with CQC regulations and standards.
- Reviewing and regularly updating PSA staff job descriptions and person
specifications ensuring all are legally and gainfully employed and supporting
the Nurse Manager in this area.
- Acting as the lead for the recruitment
process including pre-employment checks.
- Planning and overseeing the staff
induction programme.
- Implementing an effective staff appraisal process.
- Implementing and embedding an effective Practice and staff development
plan for all staff in line with Practice Strategy
- Maintaining a robust training record
system.
- Maintaining an overview of staff welfare.
- Leading the management of the clinical
system, promoting IT security and IG compliance at all times, working with
the Practice lead for IT systems and processes.
- Actively encouraging and promoting the
use of patient online services.
- Leading on the updating of the Practice
website and social media sites.
- Developing searches on the clinical
system, working with the Practice lead for IT systems and processes.
- Continuous monitoring of performance
data, reporting to the Practice Manager and partners.
- Implement the Marketing Plan for the
Practice.
- Ensuring staff implement a Practice wide
approach to the management of all patient services matters.
- Managing DNAs, providing data and planning tools coupled with liaison
with patients who persistently do not attend their appointments.
- Monitor and disseminate information on
safety alerts.
- Maintain the significant event database,
providing admin. advice to staff and briefing the team at meetings as
required
- Identify trends and devise solutions to
reduce risk and repeated occurrences of significant events.
- Develop and implement the Practice audit
programme (in conjunction with the Lead Nurse).
- Support the Practice Manager in the
reviewing and updating of Practice policies and procedures.
- Support the Practice and Management Team
with continuous improvement and change initiatives.
Secondary
responsibilities
In addition to the primary responsibilities, the Operations Manager
may be requested to:
- Deputise for the PM
- Lead the management of the Patient
Participation Group with the Practice Manager
- Ensure all staff are aware of the
management of the premises, including health and safety aspects and undertake
risk assessments and mandatory training as required.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level
Desirable
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/ Primary Care general practice experience
Desirable
- Relevant health and safety experience in General Practice
- Experience of successfully developing and implementing projects
Skills and Personal Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Ability to recognise opportunities to enhance service delivery
- Strategic thinker and negotiator
- Proven problem solving and analytical skills
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level
Desirable
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/ Primary Care general practice experience
Desirable
- Relevant health and safety experience in General Practice
- Experience of successfully developing and implementing projects
Skills and Personal Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Ability to recognise opportunities to enhance service delivery
- Strategic thinker and negotiator
- Proven problem solving and analytical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.