Reception Team Leader

Job summary

Responsible for the day-to-day management and supervision of reception and administrative staff and their associated functions and tasks, including:

• Ensuring all admin work across the Reception & Admin department is distributed to staff and completed in a timely manner.
• Ensuring a high-quality patient facing service so patients feel welcomed and cared for while accessing our services
• Keeping the building, its environment and equipment in order to facilitate a good working environment.
• Training and developing the Reception & Administrative Team

Main duties of the job

• Ensuring all admin staff are trained appropriately including induction and initial training of all new staff
• Ensure adequate staffing levels are maintained across the admin department at all times
• Manage the maintenance of the practice appointment system maximising the available appointments and ensuring appointments are appropriately booked by all admin staff
• Manage workload across admin department and team ensuring workload is completed or issues are highlighted to the management team
• Oversee and manage ourPatient Facing Services including customer service levels, initial complaint complaints management and practice activity monitoring
• Assist with other practice systems including taking minutes for meetings / respond to initial IT issues / updating and creating protocols for admin department / change management and quality improvement

About us

De Montfort Surgery is based next to De Montfort University, in the heart of Leicester city and provides services to both student and non-student populations with a practice list of 19,500 patients.

We are part of Orion PCN and work collaboratively and effectively with our local partners in general practice, the community and social care.

We are a caring, creative and forward-thinking team with 6 Partners, 6 Salaried GPs who are supported by a fantastic nursing, management and admin team. With 3 in-house clinical pharmacists, a Mental Health Social Prescriber, 2 in-house Mental Health Practitioners and a chiropractor, we pride ourselves upon going the extra mile and providing the best possible care that we can for our patients.