Prescription Coordinator

Job description

Job responsibilities

Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all the items in the following lists, dependent on current and evolving practice workload and staffing levels:

Work with our GPs and pharmacists to provide a responsive repeat prescription service delegated to the prescription team as appropriate.

Setting up electronic repeat dispensing for eligible patients.

Synchronising patient medication quantities to reduce medicines wastage.

Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.

Contribute to the maintenance of a reliable and accurate medication review process within the practice.

Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.

Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.

Respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or the practice and PCN teams in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.

Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

Post and email written correspondence as appropriate to deliver the requested correspondence in a timely manner and ensure this is recorded in the patient record.

Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.

Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.

Keep up to date with the Gateshead formulary and the national restricted drugs list.

Bring any queries to the attention of the relevant doctor or pharmacist, to include under and over usage.

Issue nursing supplies e.g. dressings, catheters if advised by a suitably trained clinician.

On the doctors or pharmacist's instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time.

Liaise with external and internal pharmacy services and patients as necessary to resolve queries.

Build good working relationships with local pharmacies to help enable our prescription service.

Check personal and prescriptions account emails regularly throughout the day and deal with them appropriately.

Create tasks and assist clinicians in managing document workflow relating to prescriptions.

Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.

Ensure you have adequate stationery supplies in stock e.g. Prescription Pads and oversee the security, logging and signing out of all supplies.

Escalate any problems to your line manager or practice manager that you need support with.

Provide cover for members of the prescription and reception team during periods of sickness and annual leave.

Undertake training as requested to support safe and effective services for the Practice.

Carry out any other duties as may reasonably be requested by the GPs, pharmacists, practice manager or line manager.

Person Specification

Skills

Essential

• Excellent communication skills- written and oral
• IT skills
• Time management and the ability to work to deadlines
• Numeracy
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Confidentiality

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of working within a General Practice Reception environment
• Practical experience of computerised recording system- EMIS Web

Desirable

• Experience of working unsupervised and managing own workload

Knowledge

Essential

• A detailed understanding of a General Practice Reception environment

Desirable

• Knowledge of prescription processing

Qualifications

Essential

• Good standard of general education

Desirable

• NVQ Level 2 Customer Service
• Certificate in pharmacy service skills, dispensing assistant course or similar

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Confidence providing supervision
• Taking the initiative
• Team working
• Self motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Terrace and Rawling Road Medical Group

Address

1 Oxford Terrace

Gateshead

NE8 1RQ

Employer's website

http://www.otmg.co.uk/ (Opens in a new tab)