Oxford Terrace and Rawling Road Medical Group

Prescription Coordinator

This job is now closed

Job summary

We have a fantastic fixed term opportunity, to support the ongoing growth and development of our practice as Prescription Coordinators. Working in a small team of three you will work to manage an efficient prescription service for our patients. Please note this is a fixed term role ending on 31st March 2024.

The Prescription Coordinator provides support to our GPs, ANP's, pharmacy team and complex care team in the receipt and preparation of repeat prescriptions for our 16,250 patients. This is an excellent opportunity for a skilled and experienced individual to continue their professional development, in a growing multi disciplinary team.

Main duties of the job

You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.

To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day to day basis on issues relating to your work. Working alongside one other Prescription Coordinator, you will enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.

You will also provide some reception cover at the beginning and end of the day. Receiving, assisting and directing patients in accessing the appropriate appointment, service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Accountability

We will behave with candour in our dealings with staff, patients and partner organisations building trustworthy, open, transparent relationships and ways of working that further our aim to provide excellent patient centred, accessible services.

Quality

We will have a highly effective, safe and innovative organisation with a culture of continuous quality improvement, enabling learning and evidence based care to improve both the quality and range of services we offer.

Involvement: Staff

We have a committed and inspired team, working in a learning environment that enables them to be the best they can possibly be.

Involvement: Patients

We will work with patients to shape and continuously improve our services and help them to make best use of the health and well being system.

Leading the Way

We will continue to be involved in teaching, research and integrate with health, social care, and our patients to ensure that we are proactive and productive in the care that we plan and deliver.

Value for Money

We will show vision, ambition and courage to maximise our financial potential to commission and provide the best possible care for those we serve.

Date posted

01 November 2023

Pay scheme

Other

Salary

£22,186.22 to £23,663.72 a year

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

A2671-23-0002

Job locations

1 Oxford Terrace

Gateshead

NE8 1RQ

Job description

Job responsibilities

Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:

· Work with our GPs and pharmacists to provide a responsive repeat prescription service delegated to the prescription team as appropriate.

· Setting up electronic repeat dispensing for eligible patients.

· Synchronising patient medication quantities to reduce medicines wastage.

· Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

· Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.

· Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.

· Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.

· Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

· Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.

· Respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or the practice and PCN teams in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.

· Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

· Post and email written correspondence as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the patient record.

· Ensure you are keeping patient information updated and that patient information is secure /kept confidential at all times.

· Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.

· Keep up to date with the Gateshead formulary and the national restricted drugs list.

· Bring any queries to the attention of the relevant doctor or pharmacist, to include under and over usage.

· Issue nursing supplies – e.g. dressings, catheters – if advised by a suitably trained clinician.

· On the doctors or pharmacists instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time.

· Liaise with external and internal pharmacy services and patients as necessary to resolve queries.

· Build good working relationships with local pharmacies to help enable our prescription service.

· Check personal and prescriptions account emails regularly throughout the day and deal with them appropriately.

· Create ‘tasks’ and assist clinicians in managing document workflow relating to prescriptions.

· Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.

· Ensure you have adequate stationery supplies in stock (Prescription Pads) and oversee the security, logging and signing out of all supplies.

· Escalate any problems to your line manager or practice manager that you need support with.

· Provide cover for members of the prescription and reception team during periods of sickness and annual leave.

· Undertake training as requested to support safe and effective services for the Practice.

· Carry out any other duties as may reasonably be requested by the GPs/pharmacists/practice manager/line manager.