Experienced Reception Manager

Job summary

We are looking for an enthusiastic, experienced reception manager, to join our friendly, forward thinking practice team, to work 24 to 30 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at Welling and Avery Hill.

We are a GP training Practice (Bexley & Sidcup VTS).

High QOF Achievement

CQC Rating GOOD

IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.

Main duties of the job

You should have an excellent telephone manner and be able to multitask alongside the team. You should have previous experience of working in a reception area along with:

Leadership & Management toOversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.

Patient-Focused Care tobe the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.

Appointment & Workflow Managementexpertly manage the appointment system, ensuring efficient patient flow and timely service.

Staff Developmentlead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.

IT & Admin Expertise utilize our main clinical systems EMIS, DOCMAN and ACCURX, ensuring data accuracy and efficient processing of patient information.

Quality Controlmaintain high standards of patient service, managing feedback, and continuously improving procedures.

About us

We are a friendly, hardworking, organised team who would welcome you to join us.

Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.

Supported with allied health professionals including practice nurses and a Medical Assistant.

Supportive staff & clinical team with opportunities to contribute in regular staff meetings.