Job summary
The opportunity has arisen for the right candidate to join our friendly and hardworking team at this busy Medical Practice.
The ideal candidate will be a good team player with excellent organisational and communication skills.
They must be able to work under pressure in a busy environment whilst maintain a mature, polite and responsible manner at all times.
Main duties of the job
Within your role you will:
be required to present a professional and caring attitude, and provide a high standard of service to meet the needs of our patients.
Demonstrate a hardworking and motivated attitude and the ability to work well both as an individual and as part of a team, ensuring all practice policies and procedures are followed.
Have excellent communication skills as you will be required to deal and communicate effciently with patients, the practice team and external organisations.
About us
We are a dynamic Practice, staffed by hardworking, enthusiastic and friendly team and we are committed to providing high standards of care to patients.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
Reception
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with home visit requests
- Receiving patients who have consultations with members of the Practice teamm.
- Handing completed repeat prescriptions to patients and checking names and address.
Prescribing
- Process repeat/acute prescription requests.
- Answer the telephone in prescribing when required.
- Administration work.
Data-input
- Changing patients details- computer data entry and medical records.
- To cover all aspects of data entry, example duties to include
- Test results
- Patient call and recall system
- Scanning letters to patient notes
- QAIF
- Enhanced services
Telephone
- Be able to have working knowledge of the telephone system, during and after hours.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will resect their privacy and act appropriately.
- In the performance of the duties outlines in the Job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in the work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skill.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Undertaking periodic infection control training (minimum annually).
- Reporting potential risks identified.
Equality and Diversity
- The post holder will support the equality, diversity and the rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Personal / Professional Development
- The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post holder will strive to maintain quality withing the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication
- The post holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients and Carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
Reception
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with home visit requests
- Receiving patients who have consultations with members of the Practice teamm.
- Handing completed repeat prescriptions to patients and checking names and address.
Prescribing
- Process repeat/acute prescription requests.
- Answer the telephone in prescribing when required.
- Administration work.
Data-input
- Changing patients details- computer data entry and medical records.
- To cover all aspects of data entry, example duties to include
- Test results
- Patient call and recall system
- Scanning letters to patient notes
- QAIF
- Enhanced services
Telephone
- Be able to have working knowledge of the telephone system, during and after hours.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will resect their privacy and act appropriately.
- In the performance of the duties outlines in the Job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in the work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skill.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Undertaking periodic infection control training (minimum annually).
- Reporting potential risks identified.
Equality and Diversity
- The post holder will support the equality, diversity and the rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Personal / Professional Development
- The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post holder will strive to maintain quality withing the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication
- The post holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients and Carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Person Specification
Experience
Essential
Desirable
- Experience of working in Primary care.
Qualifications
Essential
- GCSE grade A to C in English
- GCSE grade A to C in Maths
Person Specification
Experience
Essential
Desirable
- Experience of working in Primary care.
Qualifications
Essential
- GCSE grade A to C in English
- GCSE grade A to C in Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
