Job summary
Are you a well organised, practical and friendly team player who would like to join the Administrative Team of a well-established, forward thinking, GP Surgery based in the heart of the community?
We are looking for an enthusiastic Medical Administrator with a positive attitude and a willingness to learn to help us provide a first-class reception service.
Previous experience of working in a GP Surgery and knowledge of EMIS Web would be advantageous but not essential, as full training will be provided for the right candidate who can demonstrate the following key skills:
- Excellent customer service
- IT skills
- Communication skills (both face to face and on the telephone)
- Ability to work under pressure in a fast-paced environment.
- Ability to manage and prioritise workloads.
Main duties of the job
We are looking for a new member of the administrative team to complement our expanding workforce, with a competitive salary offer & NHS pension.
The position available is from 30 to 37.5 hours per week, between 7.45am - 6.30pm Monday to Friday. Although standard hours will be agreed following interview, flexibility to vary hours and cover colleagues absences is essential.
This is a busy and varied role which requires a flexible approach, to help provide a first-class service at our friendly and forward-thinking GP Practice. We are looking for a team player with a positive attitude and a willingness to learn. Admin experience is essential, preferably in a medical setting with working knowledge of EMIS Web and other Primary Care systems.
The core responsibilities of the Medical Administrator role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
For more details on role specific duties, please see the full job description.
About us
Large, well-established practice located in the beautiful, historic city of Chester, with excellent schools and within easy reach of Manchester, Liverpool, and North Wales. We are a supportive, high-performing practice situated in a modern purpose-built GP building with a current practice population of practice population of over 13,000. We are part of a forward thinking and col-laborative Primary Care Network, Chester East delivering successful services including ARRs roles and shared clinical services.
Job description
Job responsibilities
The core responsibilities of the Medical Administrator role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Ensure an effective and
efficient reception service is provided to patients and any other visitors to
the Practice.
- Promote full access to the practice via the front desk, telephone and
online consultations/booking.
- Use EMIS computer system to book patients into appropriate clinics
making best use of clinical time and expertise by using the appropriate
dialogue to improve and maintain the practice Access targets.
- Signpost patients to the external services available.
- Always maintain strict
confidentiality.
- Deal with all general
enquiries, explain procedures, make new and follow-up appointments and take messages,
ensuring accuracy of detail and prompt appropriate delivery.
- Follow practice protocols and procedures.
- Opening and sorting the mail in line with the
practice protocol.
- Scan and work flow all correspondence, reports,
results discharge letters etc promptly and accurately, using EMIS Web or DocMan
10.
- Action repeat
prescription requests either manually or electronically using EMIS computer
system.
Job description
Job responsibilities
The core responsibilities of the Medical Administrator role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Ensure an effective and
efficient reception service is provided to patients and any other visitors to
the Practice.
- Promote full access to the practice via the front desk, telephone and
online consultations/booking.
- Use EMIS computer system to book patients into appropriate clinics
making best use of clinical time and expertise by using the appropriate
dialogue to improve and maintain the practice Access targets.
- Signpost patients to the external services available.
- Always maintain strict
confidentiality.
- Deal with all general
enquiries, explain procedures, make new and follow-up appointments and take messages,
ensuring accuracy of detail and prompt appropriate delivery.
- Follow practice protocols and procedures.
- Opening and sorting the mail in line with the
practice protocol.
- Scan and work flow all correspondence, reports,
results discharge letters etc promptly and accurately, using EMIS Web or DocMan
10.
- Action repeat
prescription requests either manually or electronically using EMIS computer
system.
Person Specification
Skills
Essential
- Good administrative and organisational skills, with the ability to prioritise work
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing
- Good IT skills
- Able to work without supervision to achieve the objectives of the post
Desirable
- Previous experience working in a fast-paced environment
Qualifications
Essential
- GCSE English and Maths grade 4 or above (Or other level 2 equivalent)
Desirable
- Any qualifications in administrative work such as typing should be included in your application
Experience
Essential
- Experience of working with the general public, preferably within a service environment
- Experience of using computers, with good keyboard skills
Desirable
- Previous experience of working in general practice, primary care or NHS.
Behaviours
Essential
- A friendly and approachable manner, with good people skills, showing care and empathy
- The ability to work positively as a member of a busy team
- A conscientious approach and the commitment to working in an adaptable and flexible manner
- Willingness and ability to undertake any training required to carry out the role effectively and safely
Knowledge
Desirable
- Knowledge of EMIS Web Clinical System
- Knowledge of Docman10
- Understanding of General Practice
Person Specification
Skills
Essential
- Good administrative and organisational skills, with the ability to prioritise work
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing
- Good IT skills
- Able to work without supervision to achieve the objectives of the post
Desirable
- Previous experience working in a fast-paced environment
Qualifications
Essential
- GCSE English and Maths grade 4 or above (Or other level 2 equivalent)
Desirable
- Any qualifications in administrative work such as typing should be included in your application
Experience
Essential
- Experience of working with the general public, preferably within a service environment
- Experience of using computers, with good keyboard skills
Desirable
- Previous experience of working in general practice, primary care or NHS.
Behaviours
Essential
- A friendly and approachable manner, with good people skills, showing care and empathy
- The ability to work positively as a member of a busy team
- A conscientious approach and the commitment to working in an adaptable and flexible manner
- Willingness and ability to undertake any training required to carry out the role effectively and safely
Knowledge
Desirable
- Knowledge of EMIS Web Clinical System
- Knowledge of Docman10
- Understanding of General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
