Job summary
Are
you a well organised, practical and friendly team player who would like to join
the Administrative Team of a well-established, forward thinking, GP Surgery
based in the heart of the community?
Boughton Health Centre
is looking for a new member of the Administrative team to complement our expanding workforce,
with a competitive salary offer & NHS pension.
The position available is up to 37.5 Hours per week, between 7.45am - 6.30pm Monday to Friday. Although
standard hours will be agreed following interview, flexibility to vary hours
and cover colleagues absences is essential.
This is a busy and
varied role which requires a flexible approach, to help provide a first-class
service at our friendly and forward-thinking GP Practice. We are looking for a
team player with a positive attitude and a willingness to learn. Admin
experience is essential, preferably in a medical setting with working knowledge
of EMIS Web and other Primary Care systems.
Main duties of the job
We are looking for an enthusiastic Medical Administrator with a positive attitude and a willingness to learn to help us provide a first-class reception service.
Previous experience of working in a GP Surgery and knowledge of EMIS Web would be advantageous but not essential, as full training will be provided for the right candidate who can demonstrate the following key skills:
- Excellent customer service
- IT skills
- Communication skills (both face to face and on the telephone)
- Ability to work under pressure in a fast-paced environment.
- Ability to manage and prioritise workloads.
A brief overview of some of the main responsibilities of the role include:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Promote full access to the practice via the front desk, telephone and online consultations/booking.
- Use EMIS computer system to book patients into appropriate clinics making best use of clinical time and expertise by using the appropriate dialogue to improve and maintain the practice Access targets.
Signpost patients to the external services available.
Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery.
And more! See the attached job description for more information.
About us
Large,
well-established practice located in the beautiful, historic city of Chester,
with excellent schools and within easy reach of Manchester, Liverpool, and
North Wales. We are a supportive, high-performing practice situated in a modern
purpose-built GP building with a current practice population of practice
population of over 13,000. We are part of a forward thinking and collaborative Primary
Care Network, Chester East delivering successful services including ARRs roles
and shared clinical services.
Job description
Job responsibilities
The core responsibilities of the Medical
Administrator role are to receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way. Provide general assistance to the Practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
-
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the Practice.
-
Promote full access to
the practice via the front desk, telephone and online consultations/booking.
-
Use EMIS computer
system to book patients into appropriate clinics making best use of clinical
time and expertise by using the appropriate dialogue to improve and maintain
the practice Access targets.
- Signpost patients to the external services available.
-
Always
maintain strict confidentiality.
-
Deal
with all general enquiries, explain procedures, make new and follow-up
appointments and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Follow practice
protocols and procedures.
- Opening and sorting the
mail in line with the practice protocol.
- Scan and work flow all
correspondence, reports, results discharge letters etc promptly and accurately,
using EMIS Web or DocMan 10.
- Action repeat
prescription requests either manually or electronically using EMIS computer
system.
- Advise patients of
relevant charges for private (non-General Medical) services, accept over the counter
payment and issue receipts for same.
- Ensure that all new
patients are registered onto the computer system promptly and accurately.
- Follow Health and
Safety Regulations as set out by the Practice.
- Attending regular staff
& training meetings and contribute towards these meetings.
- Undertake an annual
Appraisal Meeting with the Operations Manager, with an interim 6 month progress
review.
- Take responsibility for
maintaining a record of own personal and professional development.
- To be aware of the Practice
Safeguarding protocols and your responsibilities, to attend regular training
and to escalate any concerns to the management team.
- Any other duties as delegated by the Clinical
/ Management team.
There
may be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels.
Job description
Job responsibilities
The core responsibilities of the Medical
Administrator role are to receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way. Provide general assistance to the Practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
-
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the Practice.
-
Promote full access to
the practice via the front desk, telephone and online consultations/booking.
-
Use EMIS computer
system to book patients into appropriate clinics making best use of clinical
time and expertise by using the appropriate dialogue to improve and maintain
the practice Access targets.
- Signpost patients to the external services available.
-
Always
maintain strict confidentiality.
-
Deal
with all general enquiries, explain procedures, make new and follow-up
appointments and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Follow practice
protocols and procedures.
- Opening and sorting the
mail in line with the practice protocol.
- Scan and work flow all
correspondence, reports, results discharge letters etc promptly and accurately,
using EMIS Web or DocMan 10.
- Action repeat
prescription requests either manually or electronically using EMIS computer
system.
- Advise patients of
relevant charges for private (non-General Medical) services, accept over the counter
payment and issue receipts for same.
- Ensure that all new
patients are registered onto the computer system promptly and accurately.
- Follow Health and
Safety Regulations as set out by the Practice.
- Attending regular staff
& training meetings and contribute towards these meetings.
- Undertake an annual
Appraisal Meeting with the Operations Manager, with an interim 6 month progress
review.
- Take responsibility for
maintaining a record of own personal and professional development.
- To be aware of the Practice
Safeguarding protocols and your responsibilities, to attend regular training
and to escalate any concerns to the management team.
- Any other duties as delegated by the Clinical
/ Management team.
There
may be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels.
Person Specification
Experience
Essential
- Experience of working with the general public, preferably within a service environment
- Experience of using computers, with good keyboard skills
Desirable
- Previous experience of working in general practice, primary care or NHS.
Qualifications
Essential
- GCSE English and Maths grade C or above (Or other level 2 equivalent)
Desirable
- Any qualifications in administrative work such as typing should be included in your application
Knowledge
Desirable
- Knowledge of EMIS Web Clinical System
- Knowledge of Docman10
- Understanding of General Practice
Behaviours
Essential
- A friendly and approachable manner, with good people skills, showing care and empathy
- The ability to work positively as a member of a busy team
- A conscientious approach and the commitment to working in an adaptable and flexible manner
- Willingness and ability to undertake any training required to carry out the role effectively and safely
Skills
Essential
- Good administrative and organisational skills, with the ability to prioritise work
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing
- Good IT skills
- Able to work without supervision to achieve the objectives of the post
Desirable
- Previous experience working in a fast-paced environment
Person Specification
Experience
Essential
- Experience of working with the general public, preferably within a service environment
- Experience of using computers, with good keyboard skills
Desirable
- Previous experience of working in general practice, primary care or NHS.
Qualifications
Essential
- GCSE English and Maths grade C or above (Or other level 2 equivalent)
Desirable
- Any qualifications in administrative work such as typing should be included in your application
Knowledge
Desirable
- Knowledge of EMIS Web Clinical System
- Knowledge of Docman10
- Understanding of General Practice
Behaviours
Essential
- A friendly and approachable manner, with good people skills, showing care and empathy
- The ability to work positively as a member of a busy team
- A conscientious approach and the commitment to working in an adaptable and flexible manner
- Willingness and ability to undertake any training required to carry out the role effectively and safely
Skills
Essential
- Good administrative and organisational skills, with the ability to prioritise work
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing
- Good IT skills
- Able to work without supervision to achieve the objectives of the post
Desirable
- Previous experience working in a fast-paced environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
