Job summary
Are you an organised, friendly, and tech-savvy individual looking for a rewarding role in healthcare? Athena Medical Centre is seeking a Medical Receptionist to join our dynamic team. This is a fast-paced role where you will be the first point of contact for patients, ensuring smooth and efficient service delivery.
We are looking for someone who thrives under pressure, has excellent IT and typing skills, and can provide outstanding customer service with a positive attitude. If you enjoy working in a supportive environment where no two days are the same, wed love to hear from you!
Main duties of the job
As a Medical Receptionist, you will be responsible for:
- Greeting and assisting patients in person and over the phone
- Managing appointments, patient records, and referrals using our clinical system
- Handling prescriptions, emails, and correspondence efficiently
- Providing a high level of customer service while maintaining confidentiality
- Supporting clinicians and the wider team with administrative tasks
This role requires strong IT skills, the ability to multitask under pressure, and a proactive, patient-focused approach. Training will be provided, but previous experience in a similar role is an advantage.
Work Schedule
Monday to Friday (20 hours per week).
Candidates must be available for either of the following shift patterns:
8:00 AM - 12:00 PM
1:00 PM - 5:00 PM
About us
Athena Medical Centre is a friendly, high-performing GP practice serving a diverse patient community in Hackney. Our team is committed to delivering excellent patient care in a supportive and collaborative environment.
We foster a culture of teamwork, respect, and continuous learning. As part of our team, youll benefit from on-the-job training, career development opportunities, and a welcoming atmosphere where your contributions are valued.
If youre looking for a role where you can make a real difference, apply today and become part of our dedicated healthcare team!
Job description
Job responsibilities
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
Job description
Job responsibilities
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- - Customer Service Skills: Ability to communicate clearly, professionally, and empathetically with patients, staff, and external stakeholders.
- - IT Proficiency: Strong computer skills, including fast and accurate typing, email handling, and the ability to learn new systems quickly.
- - Ability to Work Under Pressure: Experience in a fast-paced environment, handling multiple tasks and prioritising effectively.
- - Attention to Detail: Accuracy in data entry, appointment scheduling, and document handling.
- - Team Player: Ability to work collaboratively within a multidisciplinary team.
- - Professionalism & Confidentiality: Understanding of the importance of patient confidentiality and maintaining professionalism in all interactions.
- - Flexibility & Adaptability: Willingness to adapt to changes and take on new responsibilities as required.
- - Basic Administrative Experience: Experience handling phone calls, emails, and paperwork in a professional setting.
Desirable
- - Experience in a Healthcare Setting: Previous experience in a GP practice, hospital, or similar medical environment.
- - Knowledge of EMIS or Other Clinical Systems: Experience using NHS patient management systems.
- - Understanding of NHS & Primary Care Services: Awareness of NHS services, referrals, and administrative processes.
- - Additional Language Skills: Ability to communicate with patients in languages spoken in the local community.
- - First Aid or Additional Training: Any relevant customer service, IT, or medical admin training.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- - Customer Service Skills: Ability to communicate clearly, professionally, and empathetically with patients, staff, and external stakeholders.
- - IT Proficiency: Strong computer skills, including fast and accurate typing, email handling, and the ability to learn new systems quickly.
- - Ability to Work Under Pressure: Experience in a fast-paced environment, handling multiple tasks and prioritising effectively.
- - Attention to Detail: Accuracy in data entry, appointment scheduling, and document handling.
- - Team Player: Ability to work collaboratively within a multidisciplinary team.
- - Professionalism & Confidentiality: Understanding of the importance of patient confidentiality and maintaining professionalism in all interactions.
- - Flexibility & Adaptability: Willingness to adapt to changes and take on new responsibilities as required.
- - Basic Administrative Experience: Experience handling phone calls, emails, and paperwork in a professional setting.
Desirable
- - Experience in a Healthcare Setting: Previous experience in a GP practice, hospital, or similar medical environment.
- - Knowledge of EMIS or Other Clinical Systems: Experience using NHS patient management systems.
- - Understanding of NHS & Primary Care Services: Awareness of NHS services, referrals, and administrative processes.
- - Additional Language Skills: Ability to communicate with patients in languages spoken in the local community.
- - First Aid or Additional Training: Any relevant customer service, IT, or medical admin training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
