Job summary
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of
the Apprentice Medical Care Co-Ordinator. There may be, on occasion, a
requirement to carry out other tasks. This will be dependent upon factors such
as workload and staffing levels:
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Code
data on the clinical IT system
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into patients healthcare records as necessary
j.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m. Maintain a clean, tidy, effective
working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
About us
Irwell
Medical Practice is a consistently high QOF & Quality Framework achiever.
In our last CQC inspection (2017) we were rated outstanding.
We are an established Training Practice
with 6 Partners, 8 Salaried GPs, 5 Practice Nurses, 2 Healthcare Assistant, 1
Nurse Associate and 1 Advanced Nurse Practitioners with a practice population
of 15,100 and growing.
Job description
Job responsibilities
The following are the core responsibilities of
the Apprentice Medical Care Co-Ordinator. There may be, on occasion, a
requirement to carry out other tasks. This will be dependent upon factors such
as workload and staffing levels:
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Code
data on the clinical IT system
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into patients healthcare records as necessary
j.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m. Maintain a clean, tidy, effective
working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
In
addition to the primary responsibilities, may be requested to:
a.
Partake
in audit as directed by the audit lead
b.
Support
administrative staff, providing cover during staff absences
c.
Action
incoming emails and correspondence as necessary
d.
Scan
patient related documentation and attach scanned documents to patients
healthcare records
e.
Complete
opening and closing procedures in accordance with the duty rota
f.
To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
g.
Order
and monitor stationery supplies
h.
Produce,
maintain and participate in the receptionist rota for lunch and out of hours
cover
i.
Deputise
and support during periods of absence
j.
Support
reception staff development, providing guidance and direction, ensuring staff
are up to date with mandatory training
k.
Identify
and provide team training where required
l.
Support
in producing and maintaining the duty rota
m. Support the Practice Manager with all
Patient Participation Group related matters
n.
Support
the health promotion lead and display promotional material on the allocated
noticed boards and in the waiting room
Job description
Job responsibilities
The following are the core responsibilities of
the Apprentice Medical Care Co-Ordinator. There may be, on occasion, a
requirement to carry out other tasks. This will be dependent upon factors such
as workload and staffing levels:
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Code
data on the clinical IT system
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into patients healthcare records as necessary
j.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m. Maintain a clean, tidy, effective
working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
In
addition to the primary responsibilities, may be requested to:
a.
Partake
in audit as directed by the audit lead
b.
Support
administrative staff, providing cover during staff absences
c.
Action
incoming emails and correspondence as necessary
d.
Scan
patient related documentation and attach scanned documents to patients
healthcare records
e.
Complete
opening and closing procedures in accordance with the duty rota
f.
To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
g.
Order
and monitor stationery supplies
h.
Produce,
maintain and participate in the receptionist rota for lunch and out of hours
cover
i.
Deputise
and support during periods of absence
j.
Support
reception staff development, providing guidance and direction, ensuring staff
are up to date with mandatory training
k.
Identify
and provide team training where required
l.
Support
in producing and maintaining the duty rota
m. Support the Practice Manager with all
Patient Participation Group related matters
n.
Support
the health promotion lead and display promotional material on the allocated
noticed boards and in the waiting room
Person Specification
Skills + Personal Qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Clinical IT system user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Desirable
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Person Specification
Skills + Personal Qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Clinical IT system user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Desirable
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
