Job summary
An exciting opportunity has arisen to join the leadership team at the Grange Practice in Ramsgate in a new role that is expected toto develop and evolve over time as the
needs of the business change and the as the post holder gains knowledge and
experience.
You will work closely with the existing leadership team as
well as the rest of the practice team and our stakeholders enabling us to
continue to deliver against our practice goals and vision.
The role is ideal for someone with previous operations, complaints and/or managerial related experience in any sector, although healthcare knowledge would be advantageous.
This is a permanent full time position, but would consider part time for the right candidate. We are not looking to sponsor a visa for this position.
At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.
At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.
If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.
Main duties of the job
To support the Managing partner alongside the rest of the
leadership team in the smooth, safe and effective running of the practice ensuring
that we provide excellent patient care in a timely manner.
We are looking to recruit one or more apprentices in the coming months, for which, you would be the nominated line manager.
About us
The Grange Practice is a Partnership led practice with 3 GP partners and a non-clinical partner.
We currently employ 5 Salaried GPs, 1 advance nurse practitioner, 2 nurse practitioners (including one community based), 2 advance clinical practitioners, 2 clinical pharmacists, 1 pharmacy technician, 1 first contact physiotherapist, 2 practice nurses, 2 nurse associates, 2 HCAs, 1 Physician Assistant/Dietician and various different administrative staff.
We are a training practice and currently have 3 GPs in training working within the practice. We also offer placements for student nurses, physician assistants and medical students.
We are part of Ramsgate Primary Care Network and strongly believe in collaborative working to enhance patient care.
We are working on a new surgery development which will enable the practice to employ more clinical staff and develop more clinical services as well as offering space to other health care and voluntary sector colleagues.
Job description
Job responsibilities
Ensure that the practice complies with its responsibilities
in respect of regulations such as Data Protection, Fire, Health and Safety,
Infection Control and Significant Events Analysis.
Oversee the maintenance of the equipment and premises,
organising calibrations, repairs and general upkeep of the premises and
grounds.
Complaints management, including investigating and
responding to complaints and he annual return.
Maintaining the practice website and patient communications
both on line and in practice.
Responsible for Data Protection related policies, DPIA and
completing the annual return.
Supporting the HR manager and Patient Adviser Manager in
undertaking their duties and covering them in their absence.
Ordering of various supplies as and when needed.
Attending various meetings as needed including the monthly clinical meeting for which you will take minutes and produce agendas for.
Supporting the Managing Partner with the scheduling of
clinics, including ad hoc, campaigns, external providers and the room
scheduling associated with this.
Delivering against objectives and strategy set by the
Partnership.
Other duties as needed when and if trained to do so.
Job description
Job responsibilities
Ensure that the practice complies with its responsibilities
in respect of regulations such as Data Protection, Fire, Health and Safety,
Infection Control and Significant Events Analysis.
Oversee the maintenance of the equipment and premises,
organising calibrations, repairs and general upkeep of the premises and
grounds.
Complaints management, including investigating and
responding to complaints and he annual return.
Maintaining the practice website and patient communications
both on line and in practice.
Responsible for Data Protection related policies, DPIA and
completing the annual return.
Supporting the HR manager and Patient Adviser Manager in
undertaking their duties and covering them in their absence.
Ordering of various supplies as and when needed.
Attending various meetings as needed including the monthly clinical meeting for which you will take minutes and produce agendas for.
Supporting the Managing Partner with the scheduling of
clinics, including ad hoc, campaigns, external providers and the room
scheduling associated with this.
Delivering against objectives and strategy set by the
Partnership.
Other duties as needed when and if trained to do so.
Person Specification
Experience
Essential
- Experience of working in a leadership/management role
- Experience of working with members of the public
Desirable
- Experience of working in health or social care sector
- Experience of dealing with complaints
Qualifications
Essential
- GCSE C or above in English and Maths.
Desirable
- Management related qualification is desirable
Skills
Essential
- Excellent IT skills
- Good interpersonal and communication skills
- Ability to work under pressure
- Good time management skills
- Flexible
- Approachable
- Ability to learn and reflect
- Adaptable
- Proven ability to work autonomously but also as part of a team
Person Specification
Experience
Essential
- Experience of working in a leadership/management role
- Experience of working with members of the public
Desirable
- Experience of working in health or social care sector
- Experience of dealing with complaints
Qualifications
Essential
- GCSE C or above in English and Maths.
Desirable
- Management related qualification is desirable
Skills
Essential
- Excellent IT skills
- Good interpersonal and communication skills
- Ability to work under pressure
- Good time management skills
- Flexible
- Approachable
- Ability to learn and reflect
- Adaptable
- Proven ability to work autonomously but also as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.