Job summary
Mocketts Wood Surgery is a GP Surgery in Broadstairs,
looking after 9150 patients, and are looking for a part time receptionist.
The role is for 25 hours a week over 5 days,
and we are looking for a reliable, well-organized, professional, enthusiastic, flexible, friendly
individual to join our fantastic team, with a sound customer service and clerical background.
Main duties of the job
You will working within a supportive team, in a busy environment, which at times is demanding. Reliability is a priority. You should have a strong commitment to high standards of service delivery, performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records.
The successful candidate must have experience of working within a similar role with excellent communication skills and be I.T. proficient.
Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge.
Attention to detail will be a key characteristic and accuracy must be given priority at all times.
About us
The Surgery is open Monday to Friday 08:00 18:30 and
Wednesday evenings until 20:00 whereby flexibility to cover the evening shift would be
necessary if required, and occasional Saturday mornings.
A regular shift pattern will be set, however
flexibility is required to cover any staff absences.
Job description
Job responsibilities
This role is based within a very busy reception area working alongside a supportive team, delivering exceptional support and care to our patients.
The successful candidate must have a strong commitment to high standards of service delivery, empathy for our patients whilst performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records.
The successful candidate must have experience of working within a similar role and have excellent communication skills and be I.T. proficient.
Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge. Attention to details will be a key characteristic.
Job description
Job responsibilities
This role is based within a very busy reception area working alongside a supportive team, delivering exceptional support and care to our patients.
The successful candidate must have a strong commitment to high standards of service delivery, empathy for our patients whilst performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records.
The successful candidate must have experience of working within a similar role and have excellent communication skills and be I.T. proficient.
Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge. Attention to details will be a key characteristic.
Person Specification
Experience
Essential
- Must have experience within a similar role
- I.T. Proficient
- Excellent communication skills showing empathy and listening
- Telephone and face to face etiquette
- Professional approach at all times
Desirable
- Experience of working in a GP Practice or Primary Care
- Previous experience in a similar role would be an advantage
- Previous experience on EMIS system would be beneficial
Qualifications
Essential
- Previous experience working within a similar type/ person facing role
- I.T. Proficient, accuracy given priority
- Excellent communication skills showing empathy and listening
- Telephone etiquette skills
- Motivated
- Team Player
- Flexibility
- Reliability
- Use own initiative
- Previous experience on EMIS WEB system beneficial
- Priority must be given to accuracy and professionalism at all times
- Being able to work under pressure within a fast paced environment
Desirable
- Previous experience on EMIS WEB system would be beneficial
- Previous experience working in a similar role
- PLEASE INCLUDE A COVERING LETTER WITH YOUR APPLICATION DEMONSTRATING HOW ANY PREVIOUS EXPERIENCE RELATES TO THIS ROLE.
Person Specification
Experience
Essential
- Must have experience within a similar role
- I.T. Proficient
- Excellent communication skills showing empathy and listening
- Telephone and face to face etiquette
- Professional approach at all times
Desirable
- Experience of working in a GP Practice or Primary Care
- Previous experience in a similar role would be an advantage
- Previous experience on EMIS system would be beneficial
Qualifications
Essential
- Previous experience working within a similar type/ person facing role
- I.T. Proficient, accuracy given priority
- Excellent communication skills showing empathy and listening
- Telephone etiquette skills
- Motivated
- Team Player
- Flexibility
- Reliability
- Use own initiative
- Previous experience on EMIS WEB system beneficial
- Priority must be given to accuracy and professionalism at all times
- Being able to work under pressure within a fast paced environment
Desirable
- Previous experience on EMIS WEB system would be beneficial
- Previous experience working in a similar role
- PLEASE INCLUDE A COVERING LETTER WITH YOUR APPLICATION DEMONSTRATING HOW ANY PREVIOUS EXPERIENCE RELATES TO THIS ROLE.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
