Job summary
An opportunity has arisen for a part time medical receptionist to join our friendly and hardworking GP practice to cover maternity leave.
GP Receptionist plays a crucial role in managing patient interaction and administrative taks within a general practice setting, ensuring smooth operations and high-quality patient care
Main duties of the job
Patient Interaction: GP receptionists are often the first
point of contact for patients. They greet and assist patients, manage patient
registrations, and handle appointment bookings.
Administrative Duties: They are responsible for maintaining
accurate patient records, managing correspondence, and overseeing the
practice's appointment system. This includes processing requests for
appointments and handling incoming phone calls.
Communication: Receptionists liaise with healthcare
professionals, including GPs and nurses, to facilitate patient care and ensure
effective communication within the practice.
Digital Facilitation: With the increasing use of digital
services in healthcare, GP receptionists are also involved in managing online
appointment systems and patient portals, which requires them to adapt to new
technologies.
About us
Firdale Medical
Centre is a member of Northwich Primary Care Network. We currently look after
almost 11500 patients as well as mentor and support one of the local nursing homes.
The practice is led by three GP partners, and we employ 6 salaried doctors. To complete the clinical team we have two nurses, health care assistant, a pharmacist, pharmacy technician and two Musculo-skeletal (MSK) specialists.
We are also teaching practice supporting foundation
and specialty doctors.
We like to think there is more to work than roles
and responsibilities and it is essential for everyone to feel a part of the
team and able to contribute to the services we provide.
Job description
Job responsibilities
A General Practice Medical Receptionist is responsible for
various administrative and customer service tasks, including:
Greeting and directing patients: Act as the primary point of
contact for patients, ensuring they receive the necessary information and
support.
Appointment management: Book and manage patient
appointments, ensuring smooth operations within the practice.
Administrative duties: Handle clerical tasks, including
filing medical records and maintaining patient information.
Communication: Liaise with clinical staff, patients, and
external agencies to ensure effective communication and support.
Customer service: Provide excellent customer service, being
patient, empathetic, and able to handle challenging situations.
This role requires strong communication skills, attention to
detail, and the ability to work under pressure in a fast-paced environment.
Job description
Job responsibilities
A General Practice Medical Receptionist is responsible for
various administrative and customer service tasks, including:
Greeting and directing patients: Act as the primary point of
contact for patients, ensuring they receive the necessary information and
support.
Appointment management: Book and manage patient
appointments, ensuring smooth operations within the practice.
Administrative duties: Handle clerical tasks, including
filing medical records and maintaining patient information.
Communication: Liaise with clinical staff, patients, and
external agencies to ensure effective communication and support.
Customer service: Provide excellent customer service, being
patient, empathetic, and able to handle challenging situations.
This role requires strong communication skills, attention to
detail, and the ability to work under pressure in a fast-paced environment.
Person Specification
Skills Required
Essential
- Skills Required
- Customer Service: Excellent communication and interpersonal skills are essential for dealing with patients and their families in a courteous and efficient manner.
- Organizational Skills: The ability to manage multiple tasks, such as scheduling appointments and handling patient inquiries, is crucial for maintaining the practice's workflow.
- Technical Proficiency: Familiarity with healthcare software and digital tools is increasingly important as practices adopt more online services.
Person Specification
Skills Required
Essential
- Skills Required
- Customer Service: Excellent communication and interpersonal skills are essential for dealing with patients and their families in a courteous and efficient manner.
- Organizational Skills: The ability to manage multiple tasks, such as scheduling appointments and handling patient inquiries, is crucial for maintaining the practice's workflow.
- Technical Proficiency: Familiarity with healthcare software and digital tools is increasingly important as practices adopt more online services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
