Patient Services Team Member

Job description

Job responsibilities

Patient Services Team Member

Hours required 25 to 37 hours to include

Monday, Tuesday, Wednesday and Friday

Job summary

Balmore Park Surgery is a busy doctors surgery supporting nearly 20,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.

Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries.

Helping patients who attend the practice face to face with their enquiries.

Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Primary key responsibilities

The following are the core responsibilities of the Patient Services Team member. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration Team

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general tasks as requested.

Work in accordance with GDPR guidelines.

Additional adhoc tasks requested by clinical staff or management.

Job Types: Full-time, Part-time, Permanent

Benefits:

• Contributory Company pension scheme
• Free flu jabs
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Person Specification

Qualifications

Essential

• - Minimum requirements: GCSEs, OLevels or equivalent.
• - Significant experience of working as part of a team for a minimum
• of 2 years
• - Experience of working with the general public both face to face
• and on the phone.
• - Experience of working in a pressurised environment and the ability
• to make appropriate decisions
• - Proven IT skills.
• - Excellent command of the English Language, both spoken and written
• - Demonstrates ability to communicate challenging or urgent
• information using appropriate communication skills and techniques.
• - Ability to focus on completing tasks and actions within tight timelines
• - Demonstrate an ability to pay attention to detail when recording
• information.

Desirable

• - Experience of working in a GP surgery
• - Experience of working with people with challenging behaviours
• and dealing with them in a constructive manner
• - Knowledge of using clinical information systems in particular EMIS
• - Experience of working in a GP surgery
• - Experience of working with people with challenging behaviours
• and dealing with them in a constructive manner
• - Knowledge of using clinical information systems in particular EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Balmore Park GP Surgery

Address

59a Hemdean Road

Caversham

Reading

Berkshire

RG4 7SS

Employer's website

https://www.balmoreparksurgery.co.uk/ (Opens in a new tab)