The Bucklebury Practice

GP Receptionist

The closing date is 30 April 2026

Job summary

We are looking for a friendly and motivated individual to join our busy Reception Team as the first point of contact for our patients. This role is ideal for someone who enjoys working with people and wants to contribute to a supportive healthcare environment, providing a warm welcome and helping patients access the care they need.

Main duties of the job

In this role, you will assist patients with appointment requests and general enquiries, both in person and over the phone. You will manage a range of administrative tasks, use our EMIS clinical system, and help ensure the smooth day today running of the practice. Strong communication, organisation, and attention to detail are essential.

About us

The Bucklebury Practice is a warm, rural GP surgery dedicated to delivering compassionate, highquality care to our community. We are a supportive team who value professionalism, teamwork, and patient wellbeing. As an equal opportunities employer, we offer a welcoming workplace with opportunities to learn, grow, and make a meaningful difference.

Date posted

13 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2636-26-0000

Job locations

Chapel Row Surgery

The Avenue

Bucklebury

Reading

RG7 6NS

Job description

Job responsibilities

Job Description Medical Receptionist

Role Overview

We are seeking a friendly, motivated, and wellorganised individual to join our busy Reception Team at The Bucklebury Practice. As the first point of contact for our patients, you will play a key role in creating a welcoming and reassuring environment. This position is ideal for someone who enjoys helping people, works well under pressure, and is looking to build or develop a career within a supportive healthcare setting.

Key Responsibilities

Provide a warm, professional, and efficient reception service to patients and visitors.

Handle incoming telephone calls, manage appointment requests, and respond to general enquiries.

Assist patients in accessing the right care by directing them appropriately and offering clear information.

Use the EMIS clinical system to book appointments, update records, and support clinical workflows.

Carry out a range of administrative tasks including scanning, filing, prescription processing, and data entry.

Maintain patient confidentiality at all times in line with practice policies and NHS guidelines.

Work collaboratively with colleagues to ensure smooth daytoday operations and continuity of patient care.

Provide flexible cover when required to support the wider team during holidays or staff absence.

Person Specification

Experience in an administrative or customerfacing role, ideally within a healthcare environment.

Excellent communication skills, with a professional and friendly manner.

Strong organisational abilities and confidence working in a fastpaced setting.

Good written English and the ability to learn new IT systems.

A calm, empathetic approach and commitment to delivering highquality patient care.

Proven reliability, confidentiality, and a positive teamfocused attitude.

Own transport is essential due to the rural location and lack of public transport.

What We Offer

£12.71 per hour

28 days annual leave plus Bank Holidays (pro rata)

Access to the NHS Pension Scheme

Free onsite parking and refreshments

NHS retail discounts

A supportive, friendly, and inclusive working environment

About The Bucklebury Practice

The Bucklebury Practice is a warm and welcoming rural GP surgery dedicated to providing highquality, compassionate care to our local community. Our team values professionalism, kindness, and teamwork, and we are committed to supporting staff development and wellbeing. As an equal opportunities employer, we ensure a safe and inclusive environment for patients and employees alike.