Job summary
You will work with patients, their families
and carers, to improve their health and wellbeing by navigating them to the
appropriate services. The post-holder will ensure the patients have good
quality information to support their decision making, by taking a holistic
approach, bringing together all of their identified care and support
requirements into a single personalised plan based on what matters most to the
patient. This could include access to self-management education courses,
setting up & helping the facilitation of group consultations, peer support
or interventions that assist them in their health and wellbeing as well as
supporting patients to take up training and employment.
Interview date: 15th April 2024
Main duties of the job
As the post holder, you will work very closely with Pharmacy and
Administrative teams. You will be the main point of contact for enquiries about
prescriptions from practice staff, patients and community pharmacies. As the
main contact for this, a good telephone manner and excellent communication
skills are essential. The work requires closely embedding the
administration and clerical teams, assisting in the repeat prescription
process. You may be required to perform minor clinical
observations such as basic monitoring, recording of vital signs or blood
pressure monitoring on behalf of the PCN. These requirements may need to be
carried out in the community or the practice. Working collaboratively with the PCN Health and Wellbeing team,
including our team of care coordinators and social prescribing link workers, to
meet the needs of patients and to support the delivery of the PCN
responsibilities and objectives. You will provide
support in managing prescription related task loads and reducing administrative
burdens.
Develop relationships with
other pharmacy professionals and members of the multidisciplinary team to
support integration across health and social care including primary care,
community pharmacy, secondary care and mental health. . Ensuring that
patent data is kept confidential at all times and is shared on a need-to-know
basis only.
About us
GPS Healthcare Primary Care
Network (PCN) is a supportive, innovative and dynamic at scale provider working
across 6 sites based in the Solihull locality, with a population of 40,000+ patients. We are continually
seeking new ways to support and improve local healthcare services to our
patient population with training and development being at the heart of what we
do, to benefit both our team and out-patient population.
We are able
to offer:
- Competitive
Salary with Indemnity
included
- Support,
mentorship, training and development opportunities
- Weekly
clinical teaching meetings with the whole clinical team
- Regular whole
GPS team meetings
- Regular
internal appraisals and support to reach your career aims
- Daily
team coffee breaks and huddles
- GPS
social calendar events including Christmas and Summer parties
- NHS Pension
Scheme
We are
pleased to be able to offer the career stability of being part of a robust,
resilient and friendly practice in Solihull an area that has been voted one
of the top ten places to live in the UK.
Job description
Job responsibilities
- You will provide
support in managing prescription related task loads and reducing administrative
burdens.Support the PCN
multi-disciplinary team to ensure efficient medicines optimisation processes
are being followed.
- Supporting teams with efficient ordering and return processes and reducing medication wastage.
- Promotion of Electronic Repeat Dispensing (eRD) and onlineordering.Develop relationships other pharmacyprofessionals and members of the multidisciplinary team to
support integration across health and social care including primary care,
community pharmacy, secondary care and mental health.
- Support practice reception teams in streaming general prescription requests.
- Support the PCN to deliver on QIPP agenda, QOF, IIF and locally commissioned enhanced services.
- To
liaise with patients and chemists regarding queries and requests and as part of
any required projects, collaborations or investigations.
- Respond to enquiries from
patients, carers, secretaries, NHS administrators, Consultants or Medicines
Management Teams in a courteous, timely and efficient manner and making precise
records of the communications.
- Perform regular searches on drugs requiring monitoring hence minimising the risk of adverse effects.
- Ensure current medication have relevant, current authorisations.
- Deal with medication
changes from all hospital letters, removing old medication, and adding new or
making changes. Add any relevant monitoring diaries.
- Add new patient medication.
Pass to registered GP for approval highlighting any concerns found, add
relevant diary entries/recall. Liaise with patient via phone call, SMS or
letter. Liaise with patients pharmacy regarding changes, if necessary.
- Support the PCN team in coordinating audits to support improved patient outcomes.
- Build and develop strong working relationships
with health, social and third sector providers in the PCN area, including
within our practice sites.
- Work closely with professionals from a variety
of health specialties to coordinate personalised care for the patients on the
case load.
- Signpost patients to appropriate services and
sources of funding and where appropriate assist in accessing such funding.
- Adhere to
organisational policies and procedures, including confidentiality,
safeguarding, lone working, information governance, equality, diversity and
inclusion training and health and safety.
- Access relevant
GPs to discuss patient related concerns, and be supported to follow appropriate
safeguarding procedures;
- Access regular
supervision.
Job description
Job responsibilities
- You will provide
support in managing prescription related task loads and reducing administrative
burdens.Support the PCN
multi-disciplinary team to ensure efficient medicines optimisation processes
are being followed.
- Supporting teams with efficient ordering and return processes and reducing medication wastage.
- Promotion of Electronic Repeat Dispensing (eRD) and onlineordering.Develop relationships other pharmacyprofessionals and members of the multidisciplinary team to
support integration across health and social care including primary care,
community pharmacy, secondary care and mental health.
- Support practice reception teams in streaming general prescription requests.
- Support the PCN to deliver on QIPP agenda, QOF, IIF and locally commissioned enhanced services.
- To
liaise with patients and chemists regarding queries and requests and as part of
any required projects, collaborations or investigations.
- Respond to enquiries from
patients, carers, secretaries, NHS administrators, Consultants or Medicines
Management Teams in a courteous, timely and efficient manner and making precise
records of the communications.
- Perform regular searches on drugs requiring monitoring hence minimising the risk of adverse effects.
- Ensure current medication have relevant, current authorisations.
- Deal with medication
changes from all hospital letters, removing old medication, and adding new or
making changes. Add any relevant monitoring diaries.
- Add new patient medication.
Pass to registered GP for approval highlighting any concerns found, add
relevant diary entries/recall. Liaise with patient via phone call, SMS or
letter. Liaise with patients pharmacy regarding changes, if necessary.
- Support the PCN team in coordinating audits to support improved patient outcomes.
- Build and develop strong working relationships
with health, social and third sector providers in the PCN area, including
within our practice sites.
- Work closely with professionals from a variety
of health specialties to coordinate personalised care for the patients on the
case load.
- Signpost patients to appropriate services and
sources of funding and where appropriate assist in accessing such funding.
- Adhere to
organisational policies and procedures, including confidentiality,
safeguarding, lone working, information governance, equality, diversity and
inclusion training and health and safety.
- Access relevant
GPs to discuss patient related concerns, and be supported to follow appropriate
safeguarding procedures;
- Access regular
supervision.
Person Specification
Qualifications
Essential
- Qualifications showing good English and numeracy skills such as GCSE A C in English and maths
Desirable
- Relevant Health or Social Care qualification Level 2 or 3 (or equivalent)
Experience
Essential
- Experience of working within multi - professional team environments
- Experience of supporting people, their families and carers in a related role
Desirable
- Experience working in an NHS/healthcare environment in an administrative capacity
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Experience of work in the pharmacy sector or social care
Person Specification
Qualifications
Essential
- Qualifications showing good English and numeracy skills such as GCSE A C in English and maths
Desirable
- Relevant Health or Social Care qualification Level 2 or 3 (or equivalent)
Experience
Essential
- Experience of working within multi - professional team environments
- Experience of supporting people, their families and carers in a related role
Desirable
- Experience working in an NHS/healthcare environment in an administrative capacity
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Experience of work in the pharmacy sector or social care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
