Job summary
GPS Healthcare is a single-practice Primary Care Network
serving approximately 40,000 patients across six sites in Solihull, employing
around 180 staff. We are seeking an organised and reliable HR Coordinator to
provide hands-on, operational HR support across the organisation.
Working closely with the Head of People and Senior People
Advisor, the postholder will support the effective delivery of day-to-day
People activity, ensuring HR processes across the employee lifecycle are
coordinated, documented, and completed accurately and on time. The role is
central to maintaining high standards of HR administration, data integrity, and
compliance.
The HR Coordinator will act as a first point of contact for
routine HR queries, provide first-line support on low-level employee relations
matters, and contribute to the smooth running of core HR processes such as
recruitment administration, onboarding, probation tracking, appraisals, and
leaver activity.
This is an excellent opportunity for an experienced HR
professional who enjoys operational delivery, structured processes, and working
as part of a small, collaborative People team within a regulated healthcare
environment.
Main duties of the job
Act as a generalist HR Coordinator, providing operational
and administrative support across the full employee lifecycle.
Serve as a first point of contact for routine HR queries
from staff and managers, providing factual, policy-based guidance and
escalating complex matters appropriately.
Coordinate core HR processes including probation reviews,
appraisals, welfare check-ins, and exit processes, ensuring activity is tracked
and completed consistently.
Provide administrative support for low-level employee
relations matters, including preparing documentation, drafting routine
correspondence, and taking accurate meeting notes under guidance.
Support recruitment administration activities, including
vacancy set-up, interview scheduling, pre-employment checks, and onboarding
documentation, ensuring compliance with safer recruitment requirements.
About us
GPS Healthcare is a high-achieving, single-practice Primary Care Network (PCN) with six sites located across central and south Solihull. Serving over 40,000 patients, we work in close partnership with neighbouring PCNs, University Hospitals Birmingham (UHB), Solihull Council, UHB Community Services, and the Birmingham and Solihull Integrated Care Board (ICB), enabling us to respond effectively to local health needs and population priorities.
We offer a wide range of benefits to support your wellbeing and professional development, including:
If you are interested in applying for the role of HR Coordinator with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to humanresources.gps@nhs.net by Sunday 22 March 2026.
If you would like to arrange an informal conversation with Bilal Ahmed (Head of People), you can also contact the same email address.
Job description
Job responsibilities
Act as a generalist HR Coordinator, providing operational
and administrative support across the full employee lifecycle.
Serve as a first point of contact for routine HR queries
from staff and managers, providing factual, policy-based guidance and
escalating complex matters appropriately.
Coordinate core HR processes including probation reviews,
appraisals, welfare check-ins, and exit processes, ensuring activity is tracked
and completed consistently.
Provide administrative support for low-level employee
relations matters, including preparing documentation, drafting routine
correspondence, and taking accurate meeting notes under guidance.
Support recruitment administration activities, including
vacancy set-up, interview scheduling, pre-employment checks, and onboarding
documentation, ensuring compliance with safer recruitment requirements.
Draft routine HR documentation such as offer letters,
contracts, contract variations, and standard correspondence, following agreed
review and sign-off processes.
Organise and support new starter inductions and onboarding
activity, ensuring checks, documentation, and system records are completed
accurately and on time.
Manage employee lifecycle changes including probation
tracking, contract amendments, changes to hours, and leaver processes,
maintaining accurate records within Cezanne HR.
Maintain and update the HR system (Cezanne HR), carrying out
data entry, housekeeping, and routine system maintenance to ensure data
integrity.
Support the effective use of Cezanne HR by assisting with
workflows, checklists, and responding to routine system-related queries.
Assist with monitoring compliance activity, audit
requirements, and the production of standard workforce reports.
Liaise with Payroll to provide accurate HR information and
support the resolution of routine payroll queries.
Support the coordination of formal HR processes by
organising meetings, calendars, rooms, and documentation.
Monitor the HR inbox, ensuring routine queries are responded
to promptly and professionally.
Provide day-to-day support to the HR Administrator, helping
to prioritise tasks and maintain consistent standards of HR administration.
Contribute to continuous improvement of HR templates,
administrative processes, and ways of working to improve efficiency and
consistency.
Job description
Job responsibilities
Act as a generalist HR Coordinator, providing operational
and administrative support across the full employee lifecycle.
Serve as a first point of contact for routine HR queries
from staff and managers, providing factual, policy-based guidance and
escalating complex matters appropriately.
Coordinate core HR processes including probation reviews,
appraisals, welfare check-ins, and exit processes, ensuring activity is tracked
and completed consistently.
Provide administrative support for low-level employee
relations matters, including preparing documentation, drafting routine
correspondence, and taking accurate meeting notes under guidance.
Support recruitment administration activities, including
vacancy set-up, interview scheduling, pre-employment checks, and onboarding
documentation, ensuring compliance with safer recruitment requirements.
Draft routine HR documentation such as offer letters,
contracts, contract variations, and standard correspondence, following agreed
review and sign-off processes.
Organise and support new starter inductions and onboarding
activity, ensuring checks, documentation, and system records are completed
accurately and on time.
Manage employee lifecycle changes including probation
tracking, contract amendments, changes to hours, and leaver processes,
maintaining accurate records within Cezanne HR.
Maintain and update the HR system (Cezanne HR), carrying out
data entry, housekeeping, and routine system maintenance to ensure data
integrity.
Support the effective use of Cezanne HR by assisting with
workflows, checklists, and responding to routine system-related queries.
Assist with monitoring compliance activity, audit
requirements, and the production of standard workforce reports.
Liaise with Payroll to provide accurate HR information and
support the resolution of routine payroll queries.
Support the coordination of formal HR processes by
organising meetings, calendars, rooms, and documentation.
Monitor the HR inbox, ensuring routine queries are responded
to promptly and professionally.
Provide day-to-day support to the HR Administrator, helping
to prioritise tasks and maintain consistent standards of HR administration.
Contribute to continuous improvement of HR templates,
administrative processes, and ways of working to improve efficiency and
consistency.
Person Specification
Knowledge & Skills
Essential
- Strong knowledge of employment law and best practice HR procedures.
- Ability to use HR systems to maintain data integrity and support reporting.
- Excellent written and verbal communication skills to effectively advise and influence.
- Attention to detail and strong organisational skills.
- Ability to proactively identify process improvements and take initiative.
- Confident in supporting meetings (e.g. note-taking for formal discussions).
Desirable
- Confident in presenting information clearly and professionally to small groups (e.g. delivering HR inductions, training sessions).
Experience
Essential
- Demonstrable experience of working with a HR team.
- Demonstrable experience in a generalist HR role, including employee relations casework, absence management, and recruitment.
- Experience supporting or leading on HR processes such as probations, appraisals, welfare check-ins, and exit interviews. Experience of managing multiple priorities and deliver against challenging targets.
- Experience of implementing, developing and enhancing HR information systems.
- Experience with HRIS platforms such as iTrent or Cezanne HR.
Desirable
- Experience working in a healthcare, primary care, or regulated environment.
- Experience supporting line managers to embed self-service HR practices.
Qualifications
Essential
- Educated to A Level (or equivalent qualification) or able to demonstrate equivalent work experience.
- Level 5 CIPD qualification (or working towards with evidence of recent study/CPD).
- Ability to use Microsoft Excel and analyse/interpret data.
Desirable
- Qualification in use of Microsoft Office package.
- Undergraduate Degree in Human Resources or Business Management (or equivalent experience).
Person Specification
Knowledge & Skills
Essential
- Strong knowledge of employment law and best practice HR procedures.
- Ability to use HR systems to maintain data integrity and support reporting.
- Excellent written and verbal communication skills to effectively advise and influence.
- Attention to detail and strong organisational skills.
- Ability to proactively identify process improvements and take initiative.
- Confident in supporting meetings (e.g. note-taking for formal discussions).
Desirable
- Confident in presenting information clearly and professionally to small groups (e.g. delivering HR inductions, training sessions).
Experience
Essential
- Demonstrable experience of working with a HR team.
- Demonstrable experience in a generalist HR role, including employee relations casework, absence management, and recruitment.
- Experience supporting or leading on HR processes such as probations, appraisals, welfare check-ins, and exit interviews. Experience of managing multiple priorities and deliver against challenging targets.
- Experience of implementing, developing and enhancing HR information systems.
- Experience with HRIS platforms such as iTrent or Cezanne HR.
Desirable
- Experience working in a healthcare, primary care, or regulated environment.
- Experience supporting line managers to embed self-service HR practices.
Qualifications
Essential
- Educated to A Level (or equivalent qualification) or able to demonstrate equivalent work experience.
- Level 5 CIPD qualification (or working towards with evidence of recent study/CPD).
- Ability to use Microsoft Excel and analyse/interpret data.
Desirable
- Qualification in use of Microsoft Office package.
- Undergraduate Degree in Human Resources or Business Management (or equivalent experience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
