Job summary
The successful candidate will be a People Advisor, providing comprehensive and proactive HR support across GPS Healthcare, a single-practice Primary Care Network (PCN) serving approximately 40,000 patients across six sites in Solihull with approximately 180 members of staff.
Working as part of a small and collaborative People team, the post holder will support the full employee lifecycle including recruitment, onboarding, contract changes, probation, appraisals, and exit interviews. They will be responsible for maintaining accurate records and contributing to the development and embedding of efficient, self-service HR systems.
The People Advisor will coordinate and improve core HR processes while supporting employee relations casework such as absence, disciplinary and performance management, working closely with the Senior HR Advisor and wider management. The post holder will also help drive continuous improvement across the People function, supporting a values-led, professional and efficient service.
This is an exciting opportunity for an experienced HR professional with a CIPD Level 5 qualification (or working towards it) to work in a generalist role within a friendly, forward-thinking healthcare organisation committed to staff wellbeing, innovation and quality care.
Main duties of the job
Provide professional HR support across the employee lifecycle ensuring consistency with employment law and best practice.
Act as a first point of contact for HR queries from staff and managers, drawing on up-to-date HR knowledge to provide accurate and timely support.
Coordinate key HR processes such as welfare check-ins, absence reviews, and probation reviews, supporting managers to engage with staff proactively.
Support employee relations casework under the guidance of the Senior HR Advisor.
Maintain and develop the Cezanne HR system, supporting improvements to workflows, automation, and reporting, and helping to embed a self-service approach to HR administration across the organisation.
Assist with the development, review, and implementation of HR policies and procedures, ensuring these remain up to date, user-friendly, and aligned with employment legislation and organisational values.
Design and deliver occasional training sessions or briefings to support managers and staff with core HR processes and updates, such as probation, appraisals, or policy changes.
Ensure all HR records, policies and documents are accurate, up to date and stored in accordance with data protection requirements, contributing to ongoing compliance and quality improvement.
Support internal HR projects and organisational change activities, including policy development, restructures, providing consistent and professional HR input throughout.
About us
GPS Healthcare is a high-achieving, single-practice Primary Care Network (PCN) with six sites located across central and south Solihull. Serving over 40,000 patients, we work in close partnership with neighbouring PCNs, University Hospitals Birmingham (UHB), Solihull Council, UHB Community Services, and the Birmingham and Solihull Integrated Care Board (ICB), enabling us to respond effectively to local health needs and population priorities.
We offer a wide range of benefits to support your wellbeing and professional development, including:
If you are interested in applying for the role of People Advisor with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to humanresources.gps@nhs.net by Sunday 17 August 2025.
If you would like to arrange an informal conversation with Bilal Ahmed (Head of People), you can also contact the same email address.
Job description
Job responsibilities
- Act as a generalist People Advisor, providing support across the full employee lifecycle.
- Provide first-line advice to employees and managers on a range of HR topics including but not limited to absence, conduct, performance, capability, flexible working, and policy queries.
- Support the delivery and coordination of core People processes, including monitoring probation reviews, appraisals, welfare check-ins, and exit interviews, ensuring these are completed in a timely and consistent manner.
- Coordinate and support the HR Administrator in end-to-end recruitment process, ensuring accurate record keeping and compliance with safer recruitment practices.
- Draft offer letters, contracts, and other HR documentation; ensure that appropriate second-check processes are in place.
- Organise new starter inductions, ensuring a smooth onboarding experience and timely completion of employment checks and documentation.
- Manage probation monitoring, contract changes, and leaver processes, maintaining accurate record in Cezanne HR.
- With the support of the HR Administrator, ensure the HR inbox is monitored and routine queries are responded to promptly and professionally.
- Escalate complex matters to the Senior HR Advisor where appropriate.
- Support the review, development, and implementation of HR policies and procedures in line with legislative updates and best practice.
- Liaise with our retainer solicitors to seek legal opinions on employee relations matters, ensuring decisions are legally sound and appropriately documented.
- Identify and suggest opportunities to improve people systems, processes, service delivery and engagement across the organisation.
- Contribute to HR initiatives and continuous improvement of the People function.
Job description
Job responsibilities
- Act as a generalist People Advisor, providing support across the full employee lifecycle.
- Provide first-line advice to employees and managers on a range of HR topics including but not limited to absence, conduct, performance, capability, flexible working, and policy queries.
- Support the delivery and coordination of core People processes, including monitoring probation reviews, appraisals, welfare check-ins, and exit interviews, ensuring these are completed in a timely and consistent manner.
- Coordinate and support the HR Administrator in end-to-end recruitment process, ensuring accurate record keeping and compliance with safer recruitment practices.
- Draft offer letters, contracts, and other HR documentation; ensure that appropriate second-check processes are in place.
- Organise new starter inductions, ensuring a smooth onboarding experience and timely completion of employment checks and documentation.
- Manage probation monitoring, contract changes, and leaver processes, maintaining accurate record in Cezanne HR.
- With the support of the HR Administrator, ensure the HR inbox is monitored and routine queries are responded to promptly and professionally.
- Escalate complex matters to the Senior HR Advisor where appropriate.
- Support the review, development, and implementation of HR policies and procedures in line with legislative updates and best practice.
- Liaise with our retainer solicitors to seek legal opinions on employee relations matters, ensuring decisions are legally sound and appropriately documented.
- Identify and suggest opportunities to improve people systems, processes, service delivery and engagement across the organisation.
- Contribute to HR initiatives and continuous improvement of the People function.
Person Specification
Knowledge & Skills
Essential
- Strong knowledge of employment law and best practice HR procedures.
- Ability to use HR systems to maintain data integrity and support reporting.
- Excellent written and verbal communication skills to effectively advise and influence.
- Attention to detail and strong organisational skills.
- Ability to proactively identify process improvements and take initiative.
- Confident in supporting meetings (e.g. note-taking for formal discussions).
Desirable
- Confident in presenting information clearly and professionally to small groups (e.g. delivering HR inductions, training sessions).
Experience
Essential
- Demonstrable experience of working with a HR team.
- Demonstrable experience in a generalist HR role, including employee relations casework, absence management, and recruitment.
- Experience supporting or leading on HR processes such as probations, appraisals, welfare check-ins, and exit interviews. Experience of managing multiple priorities and deliver against challenging targets.
- Experience of implementing, developing and enhancing HR information systems.
- Experience with HRIS platforms such as iTrent or Cezanne HR.
Desirable
- Experience working in a healthcare, primary care, or regulated environment.
- Experience supporting line managers to embed self-service HR practices.
Qualifications
Essential
- Educated to A Level (or equivalent qualification) or able to demonstrate equivalent work experience.
- Level 5 CIPD qualification (or working towards with evidence of recent study/CPD).
- Ability to use Microsoft Excel and analyse/interpret data.
Desirable
- Qualification in use of Microsoft Office package.
- Undergraduate Degree in Human Resources or Business Management (or equivalent experience).
Person Specification
Knowledge & Skills
Essential
- Strong knowledge of employment law and best practice HR procedures.
- Ability to use HR systems to maintain data integrity and support reporting.
- Excellent written and verbal communication skills to effectively advise and influence.
- Attention to detail and strong organisational skills.
- Ability to proactively identify process improvements and take initiative.
- Confident in supporting meetings (e.g. note-taking for formal discussions).
Desirable
- Confident in presenting information clearly and professionally to small groups (e.g. delivering HR inductions, training sessions).
Experience
Essential
- Demonstrable experience of working with a HR team.
- Demonstrable experience in a generalist HR role, including employee relations casework, absence management, and recruitment.
- Experience supporting or leading on HR processes such as probations, appraisals, welfare check-ins, and exit interviews. Experience of managing multiple priorities and deliver against challenging targets.
- Experience of implementing, developing and enhancing HR information systems.
- Experience with HRIS platforms such as iTrent or Cezanne HR.
Desirable
- Experience working in a healthcare, primary care, or regulated environment.
- Experience supporting line managers to embed self-service HR practices.
Qualifications
Essential
- Educated to A Level (or equivalent qualification) or able to demonstrate equivalent work experience.
- Level 5 CIPD qualification (or working towards with evidence of recent study/CPD).
- Ability to use Microsoft Excel and analyse/interpret data.
Desirable
- Qualification in use of Microsoft Office package.
- Undergraduate Degree in Human Resources or Business Management (or equivalent experience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
