Hub Administrator

Job description

Job responsibilities

1. To provide an administration service to the business through accurate updating and read coding of patient notes.

2. To deal with queries from outside agencies such as insurance companies, solicitors etc. to process medical reports and copy records as and when appropriate.

3. To maintain back office administration in line with in house policies and national guidelines.

4. To maintain accurate information summaries and medication records as a result of patient updates including discharge letters and outpatient prescription requests.

5. To accurately update patient records from daily post ensuring an informative summary is maintained and medication records are complete by the updating of prescription changes in relation to discharge letters and outpatient prescription request.

6. To apply clinical system knowledge to understand clinical performance requirements and support in the achievement of these standards Auditing, QOF, Enhanced Services etc.

7. To assist in the production of information for clinical audit and performance. Undertaking ad-hoc work related to the performance of the practice as required.

8. To support Clinical Template development and updates to meet Clinical needs, achieve QOF standardisation and to ensure patient record accuracy.

9. To deal with enquires received verbally, in writing and in person in a professional and courteous manner

10. To provide support and cover for Reception / Administration teams (as required) to achieve GPS Healthcare desired standards of service and patient care. Including; Reception duties, Escalated queries, Recalls, Reports, Insurance, Registrations, Links, Process reviews, Letter writing, Faxing, Scanning

11. To work effectively in partnership with external agencies as appropriate, liaising with other healthcare professionals and secretaries with regards to accurate recording of patient history and care plans.

12. To maintain personal development by fully participating in an annual appraisal

13. To work as a positive and supportive team member, attending meetings, training and conferences as appropriate for the role and as required

14. To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective

16. To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation) ,Confidentiality and Health and Safety

17. To provide administrative support to the Management Team as needed.

18. Such other duties as may be reasonably required.

Person Specification

Experience

Essential

• Experience within a fast paced Admin role

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPS Healthcare

Address

Tanworth Lane Surgery

Tanworth Lane

Shirley

Solihull

West Midlands

B90 4DD

Employer's website

https://www.gpshealthcare.co.uk/ (Opens in a new tab)