Job summary
An exciting
opportunity has arisen for a dedicated, enthusiastic and highly motivated PCN
Operations Support Manager to join the GPS team on a fixed term basis to cover
maternity leave.
GPS Healthcare are a
progressive and well established multisite General Practice supporting 40,000
patients over 6 locations within Solihull. We have forward thinking multi-disciplinary teams
and benefit from a hardworking and efficient support and management team. We
offer employees an interesting and varied
career in General Practice, place an emphasis on professional development and
have a robust and supportive career development framework.
The successful candidate will be responsible for
managing and coordinating all aspects of the PCN Directed Enhanced Service (PCN
DES) day-to-day operational management, motivating and managing employees,
optimising efficiency and supporting in the development and quality improvement
of patient services across all of the GPS sites. The successful candidate will
be responsible for the delivery of the PCN DES, including delivery of targets
associated with the PCN Investment & Impact Fund requirements and
instrumental in progressing the GPS PCN development plan. The successful
candidate will work closely with other GPS Senior Management Team and Board
members and will lead, support and develop the delivery of PCN services to
ensure income is maximised without compromising safety and patient care.
Main duties of the job
Lead the management and delivery of the PCN DES requirements.
Be responsible for the management of operational processes specific to the PCN contract and for the development of Standard Operating Procedures for PCN services.
Help develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan.
Support the PCN Clinical Director and COO in identifying projects and work streams, as well as agreeing associated key performance indicators.
Manage and coordinate the Enhanced Access service.
Have a good understanding of the Care Quality Commission (CQC) and other regulatory requirements and ensure compliance in respect of PCN services.
Analyse contracts, service specification, performance indicators and data collection requirements to inform the design for new PCN services.
Collate feedback / analysis of data on behalf of the PCN to report to the commissioners and other organisations as required.
To monitor and check the accuracy of submissions for PCN Enhanced Services and contractual requirements and ensure that all claims are submitted on a monthly and quarterly basis.
With support from the Finance Controller, ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness.
Working with the Financial Controller, ensure financial risks are recognised and appropriate action taken.
Work with our Finance Team to ensure all PCN claims are submitted in good time.
About us
GPS Healthcare provides high quality primary care services through six premises and so flexibility to work at the other premises when requested is required as part of this role.
The locations of the other key GP Practices are listed below but are not exclusive. Other locations may be added to this list.
You may also be expected to travel to alternative locations for training and development purposes.
- Knowle Surgery, 1498 Warwick Road, Knowle B93 9LE
- Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
- Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF
- Tanworth Lane Surgery, 198 Tanworth Lane, Shirley, Solihull B90 4DD
- Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA
- Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA
Job description
Job responsibilities
Develop excellent relationships with key stakeholders including both internal and external staff.
Conduct meetings as required with clear agendas, minutes and actions
Enhanced Access (EA) oversight
Set up clinics on SystmOne and amend as needed
Set up and manage staff rotas and shift allocation as appropriate
Undertake patient feedback surveys to evaluate and improve PCN services
People Management
Line Management of our Health and Wellbeing team
Support the GPS HR Team to develop job descriptions, person specifications, induction and training plans as well as health and wellbeing plans to aid the development and retention of PCN clinical and administrative staff.
Liaise with third parties involved with PCN staff.
Ensure the GPS organisation appraisals and reviews are carried out for PCN staff.
Manage leave including annual, study and sickness absence for reports for direct reports.
Support the GPS HR Team to undertake staff surveys and use data to develop initiatives to support staff wellbeing and team sustainability.
Professional development
The postholder will participate in any training programme implemented by the practice as part of this employment.
To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Health and Safety/Risk Management
The post-holder must always comply with the Practices Health and Safety policies, by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post holder will comply with the Data Protection Act (2018) and the Access to Health Records Act (1990).
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment.
Job description
Job responsibilities
Develop excellent relationships with key stakeholders including both internal and external staff.
Conduct meetings as required with clear agendas, minutes and actions
Enhanced Access (EA) oversight
Set up clinics on SystmOne and amend as needed
Set up and manage staff rotas and shift allocation as appropriate
Undertake patient feedback surveys to evaluate and improve PCN services
People Management
Line Management of our Health and Wellbeing team
Support the GPS HR Team to develop job descriptions, person specifications, induction and training plans as well as health and wellbeing plans to aid the development and retention of PCN clinical and administrative staff.
Liaise with third parties involved with PCN staff.
Ensure the GPS organisation appraisals and reviews are carried out for PCN staff.
Manage leave including annual, study and sickness absence for reports for direct reports.
Support the GPS HR Team to undertake staff surveys and use data to develop initiatives to support staff wellbeing and team sustainability.
Professional development
The postholder will participate in any training programme implemented by the practice as part of this employment.
To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Health and Safety/Risk Management
The post-holder must always comply with the Practices Health and Safety policies, by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post holder will comply with the Data Protection Act (2018) and the Access to Health Records Act (1990).
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment.
Person Specification
Qualifications
Essential
- See Attached Job Description for full criteria
Desirable
- See Attached Job Description for full criteria
Person Specification
Qualifications
Essential
- See Attached Job Description for full criteria
Desirable
- See Attached Job Description for full criteria
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
