Dispenser or Pharmacy Technician

Job description

Job responsibilities

VALE OF THE RED HORSE HEALTH CARE CENTRES

Job Title: Dispenser

Reports to: Dispensary manager / Practice manager

Job Summary:

To work as part of the dispensing team to provide a safe, accurate, effective and efficient dispensing service to patients on behalf of the practice. To be confident and capable of working independently and as part of the team. To adhere to the practices Standard Operating Procedures, confidentiality policy, local/national regulations, COSHH and Health and Safety policies at all times.

Responsibilities:

To interpret prescriptions and dispense medication accurately and safely as prescribed by the doctors, this includes repeat and acute prescription.

To endorse the prescription form with any necessary endorsements needed to receive appropriate payment from the Prescription Pricing Department.

To have understanding of drug names and their recommended doses and be able to intercept any potential prescribing errors.

To ensure all prescriptions have been signed by a prescriber.

To follow the accuracy checking process thoroughly and accurately when checking items dispensed by yourself or another dispenser.

To maintain patient confidentiality at all times.

To give patient advice/counselling about their medication within your knowledge capabilities and to refer them to GP if needed.

To respond to patient enquiries within the limitations of your role in an efficient and courteous manner and to pass on accurate and relevant information to the appropriate people where necessary.

To maintain dispensary stock levels and ensure good stock rotation.

To ensure that the dispensary sundries (bag, bottles, boxes and labels) are kept replenished and re-ordered when necessary.

To order drugs from appropriate wholesalers or specials manufacturing companies and be aware of which products come from which suppliers.

To ensure all items are stored safely and in the correct conditions.

To ensure all repeat prescriptions are issued and dispensed within the 48 hour window (if ordered online, handed in to dispensary, faxed or scheduled repeat Prescriptions).

To collect all due prescription charges and ensure the patient declaration on the back of the FP10 is filled out correctly and signed by the patient/representative.

To ensure all Dispensary charges are entered accurately in to the cash register and receipts are issued for each transaction.

To accurately cash up daily and weekly takings and be able to rectify any discrepancies due to incorrect entries being made.

To ensure that all audit trail record sheets are completed.

Ensure that the necessary action is taken immediately with product recalls or drug alerts.

To be involved with training and offer support and guidance to new or lesser experienced team members.

To unpack deliveries promptly, ensuring stock is accurately checked off against invoices, expiry dates are checked and any discrepancies are dealt with immediately.

To file invoices appropriately or pass to Finance Clerk if payment is needed.

To follow Wholesalers returns processes for items supplied/ordered incorrectly.

To ensure Fridge lines and Controlled drugs are stored accordingly and the necessary documentation completed.

To make entries in the controlled drugs register when accepting or issuing stock, to check the running total and get each transaction checked and witnessed by a suitably trained person.

To count and sort signed prescriptions separating Paid for and Exempt from prescription charges for each prescriber.

To keep up to date with any changes or new procedures in both the Dispensary and the Practice.

To accurately record details of any Dispensing errors found and pass the information on to the Dispensary Manager.

Monitor patient compliance and notify GPs or nurses of non-compliance and take necessary action.

Notify patients of any changes to their medication or if they are due to be reviewed by a doctor or nurse.

To liaise with wards/clinics/medical secretaries to access up to date information regarding patients current medication and to ensure the information is passed to a GP as soon as possible

To read and sign Standard Operating Procedures annually.

To complete the necessary modules on the E-learning website annually.

To attend training as appropriate, comply with the practice Personal Development Plan and record any training undertaken.

To attend team and Practice meetings when required.

Liaise with GPs and nurses as required.

Keep the dispensary clean, tidy and well organised at all times.

To monitor and record the Dispensary ambient temperature, Controlled Drugs cupboard and Fridge temperatures.

To take appropriate action if any temperatures fall outside the accepted range.

Follow practice procedures and policies at all times e.g. Health and Safety, Risk Management, Confidentiality, COSHH etc.

Have an understanding of and be able to carry out reception duties as and when needed.

To carry out any other duty which the Practice Manger or Partners may reasonably request in extenuating circumstances.

Person Specification

Qualifications

Essential

• Qualified to minimum NVQ level 2 in Pharmacy/Dispensing
• Previous experience of working in a dispensary or pharmacy (minimum of 1,000 hours total work experience is essential)
• GCSE Maths and English

Desirable

• Previous experience of working in a Dispensing GP Practice- not essential as training will be provided
• Knowledge of Emis Web
• Work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vale of The Red Horse Health Care Centres

Address

Old School

Market Square

Warwick

CV35 0LP

Employer's website

https://www.kinetonsurgery.warwickshire.nhs.uk (Opens in a new tab)