Receptionist

Job summary

The successful applicant must have a positive attitude, a professional and friendly manner with a flexible approach to work collaboratively as a key member of the team.

The post holder will have responsibility for front line reception duties. You should have excellent communication and customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact to our service users, carers, health professionals and third party organisations.

You must be comfortable and confident in a fast paced environment while maintaining a calm approach.

Some flexibility is required at times to cover holidays and sickness.

Applicants will be expected to have a good standard of education, including English and Maths and good IT skills are important.

This is a very busy role and someone who has previous experience working in a GP practice or similar healthcare setting would be an advantage.

Hours 18 hours per week working Tuesdays 12 - 6 pm Wednesdays 8.30 - 2.30 pm Thursdays 12.30 - 6.30 pm

Please note that interviews will take place the morning of Tuesday 19th August.

Main duties of the job

Duties and responsibilities

• Front desk reception duties
• Maintaining our appointment system
• Processing requests for appointments and ensuring callers are directed to the most appropriate clinician/service
• Filing and retrieving paperwork
• Work with confidential and sensitive information, maintaining confidentiality at all times
• To ensure high levels of accuracy are maintained in all aspects of work.
• Process repeat prescription requests in accordance within Practice guidelines
• Successful applicants must be willing to attend training to enhance the job role and keep up to date with current practices and policies.

About us

The Pavilion Surgery is a long established, well organised, friendly and efficient Practice with a list size of 10,300 patients. We are located in the city centre of Brighton, opposite the Royal Pavilion and gardens. Brighton beach and the Palace Pier are a 5 minute walk away.

We are a friendly and caring practice, delivering high quality, patient centred care. We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision.

We promote a culture of continuous improvement, inclusion where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

We offer -

• A welcoming and inclusive team environment
• Hands-on training and support
• A generous holiday allowance
• NHS pension

You will have opportunities to develop your skills through training and mentoring.

If you are committed to delivering excellent patient care service and want to be part of a dedicated and friendly GP Practice, we would love to hear from you.