Medical Receptionist Care Co-ordinator

Job description

Job responsibilities

LING HOUSE MEDICAL CENTRE and NORTH STREET SURGERYJOB DESCRIPTION FOR A MEDICAL RECEPTIONIST

JOB TITLE Receptionist / Care co-ordinator

UNDER SUPERVISON OF: - The Senior Receptionist

RESPONSIBILITIES

Protocols are in place regarding each part of the job.

PREMISES

Responsibility for opening premises at the start of day

1. Unlocking the outside doors, ensuring entry to the building is accessible for other workers.

2. Deactivate the intruder Alarm

3. Check CCTV camera is working correctly

4. Restore the telephone service when the night service has finished.

5. Open surgery ready for patients and other visitors as per practice protocol

6. Prepare the waiting room ready for the start of the working day.

7. Prepare clinical rooms for surgeries, checking stationary and

equipment

8. Responsibility for closing and locking up the surgery where necessary

9. Tidy waiting room

SURGERIES

It is the responsibility of the receptionist to ensure that surgeries are ready for the start of each session. If a locum doctor is attending the practice it is the responsibility of the receptionist to make the doctor aware of the locum folder regarding procedures in the practice.

1. Action any tasks

2. Prepare reception desk for start of surgery

REPEAT PRESCRIPTIONS

Responsibility for dealing with repeat prescriptions as per practice protocol

1. Deal with repeat prescriptions as per practice policy

2. Actioning repeat requests and distribute to appropriate doctor

3. Check the repeat prescription box throughout the day

4. Deal with chemists; medical staff; outside agencies regarding prescription enquires.

5. Check prescriptions when done, file in the designated prescription drawer

6. Check prescription drawer on a monthly basis to ensure that prescriptions have been collected.

7. Ensure prescriptions are signed on a daily basis.

8. Reassign prescriptions assigned to absent clinicians

GENERAL

Responsibility for handling general enquiries from various agencies and receiving and routing patients for Primary Care and Secondary Care provision provided in General Practice.

1. Answer telephone and deal with/redirect queries

2. Use computer as per practice policy.

3. Check Fax machine for incoming data re. Deaths, admissions etc and deal with as per practice protocol prior to Doctor/District Nurse visits.

4. Check pathology links/night visit data.

5. Liaise with outside agencies as necessary for the provision of patient care

6. Liaise with hospital/ambulance service re appointments.

7. Responsibility for helping people with non-medical problems.

8. Ensure that appropriate attention care and time given to patients.

9. Issue relevant details of services available to them.

10. Keep Health and Safety regulations

11. Leave reception area tidy and ready for incoming colleagues.

12. Ensure information re unsolved or urgent problems is passed on

16. To undertake other duties highlighted by the manager

ADMINISTRATION.

1. Assist with the completion of forms for new patient registrations

2. Deal with results/enquiries

3. Update patient medical records re changes e.g. change of address.

4. Action tasks assigned to the reception team

APPOINTMENTS

It is the responsibility of the receptionist to make new and follow up appointments for surgeries and clinics, as per practice protocols.

RECEPTION

1. Check in patients on the computer as they arrive

2. Book appointments and deal with patient queries

3. Maintain the room booking rota

4. Hand out and receive specimen bottles

5. Hand out and receive prescriptions/letters/path forms/sick notes etc.

6. Deal with deliveries/collection of supplies.

7. Maintain the visitors register.

8. Keep the reception area tidy and check the toilets throughout the day

9. Wipe down chairs and reception surfaces after each session

HOME VISITS

If the request is urgent it is the responsibility of the receptionist to pass this message to the duty doctor immediately.

1. Deal with requests for Home Visits new and follow up reviews

2. Check details match with the request e.g., Name, address etc.

POST

1. Deal with incoming and outgoing mail.

2. Open, date stamp and prepare the documents for scanning.

3. Ensure outgoing mail is franked correctly.

4. Record outgoing post in the book

5. Check Airedale courier bag ready for collection

6. Take outgoing mail to post box

TRAINING

1. Staff are expected to attend training courses relevant to their post in the practice.

2. Staff are expected to train other members of staff in different aspects of their job.

END OF DAY.

Receptionists on duty during the evening surgery are responsible for checking the telephone system has transferred to the night service. Check the CCTV is in operation. Locking and checking the premises are secure.

Due to changes in NHS, practice policy and patient care are always under review.

Person Specification

Qualifications

Essential

• GCSE English level C or above (or equivalent)
• Evidence of keyboard skills
• Good communicator who is able to communicate effectively with a wide range of people at all levels of the organisation
• Good telephone technique.
• Good listener.
• Time management skills and able to manage own workload
• Accurate message taker
• Standard Keyboard skills
• Needs to have flexibility to cover sickness and holidays when required (by mutual agreement)
• Ability to communicate complex and contentious issues with diplomacy, discretion, and empathy at all times.
• Able to produce accurate and clear written and verbal messages
• Ability to work under pressure and deliver to agreed deadlines
• Ability to use own initiative and work unsupervised in a team
• Resilience
• Team player
• Ability to diffuse awkward situations and remain composed at all times

Desirable

• Good knowledge of Primary Care.
• Experience of having worked in GP Practice or other reception environment.
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ling House Medical Centre

Address

49 Scott Street

Keighley

West Yorkshire

BD21 2JH

Employer's website

https://www.linghousemedicalcentre.nhs.uk/ (Opens in a new tab)