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Wearside Medical Practice

Medical receptionist

The closing date is 31 July 2025

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Job summary

Wearside Medical Practice has an exciting opportunity for an experienced Medical Receptionist to join the team.

The duties will include:

  • Answering the telephones and face to face interaction with patients
  • Supporting clinical staff with searches and audits
  • Dealing with patient queries and daily tasks from clinical team
  • Scanning and Snowmed coding patient correspondence into patient records
  • Monitoring practice email account
  • Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
  • Booking of appointments, dealing with prescription requests
  • Taking minutes of meetings

Main duties of the job

  • Excellent interpersonal skills
  • Experience working in primary care is essential
  • Good knowledge of Emis Web
  • Good knowledge of medical terminology
  • Excellent attention to detail
  • Works calmly and methodically under pressure
  • Treats patients and colleagues with dignity, respect and equality
  • Flexible, reliable and responsive to change
  • Ability to manage workload and meet deadlines
  • Uses initiative and common sense when appropriate
  • Extremely well organised, methodical and structured when working
  • Excellent communicator
  • Shows diplomacy, fairness and empathy with patients and colleagues

    • About us

  • Wearside Medical Practice is a well organised, forward thinking and friendly Practice with an approximate list size of 8000 patients.
  • We currently have 2 GP Partners, 3 Advanced Nurse Practitioners supported by two Practice Nurses and 2 Health Care Assistants and a full complement of administrative staff.
  • We were rated overall Good by CQC in June 22.
  • The Practice maintains a very high QOF achievement each year.
  • The Practice uses EMIS Web supported by AccRx and GP TeamNet
  • Part of care home alignment scheme the Practice holds weekly MDT meetings to improve care of patients with complex needs.
  • The Practice holds regular formal clinical and nursing educational/MDT meetings.

    • Details

    Date posted

    07 July 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A2622-25-0002

    Job locations

    Hylton Road

    Sunderland

    SR4 7XF


    Job description

    Job responsibilities

  • Answering the telephones and dealing with patient queries face to face
  • Supporting clinical staff with searches and audits
  • Dealing with patient queries and daily tasks from clinical team
  • Scanning and Snomed coding patient correspondence into patient records
  • Monitoring practice email account
  • Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
  • Booking of appointments, dealing with prescription requests
  • Taking minutes of meetings

    • Job description

    Job responsibilities

  • Answering the telephones and dealing with patient queries face to face
  • Supporting clinical staff with searches and audits
  • Dealing with patient queries and daily tasks from clinical team
  • Scanning and Snomed coding patient correspondence into patient records
  • Monitoring practice email account
  • Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
  • Booking of appointments, dealing with prescription requests
  • Taking minutes of meetings

    • Person Specification

    Qualifications

    Essential

    • GCSEs and NVQ Level 2 or 3

    Desirable

    • RSA certification
    • GCSE in IT

    Experience

    Essential

    • Knowledge of Emis Web is essential;
    • Minimum 2 year's experience of working in primary care setting.
    Person Specification

    Qualifications

    Essential

    • GCSEs and NVQ Level 2 or 3

    Desirable

    • RSA certification
    • GCSE in IT

    Experience

    Essential

    • Knowledge of Emis Web is essential;
    • Minimum 2 year's experience of working in primary care setting.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Wearside Medical Practice

    Address

    Hylton Road

    Sunderland

    SR4 7XF


    Employer's website

    https://www.wearsidemedicalpractice.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Wearside Medical Practice

    Address

    Hylton Road

    Sunderland

    SR4 7XF


    Employer's website

    https://www.wearsidemedicalpractice.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Simon Williamson

    Simon.williamson3@nhs.net

    01915689510

    Details

    Date posted

    07 July 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A2622-25-0002

    Job locations

    Hylton Road

    Sunderland

    SR4 7XF


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