Practice Site Manager

Job description

Job responsibilities

Practice Site Manager - Job Description

• Work in the practice partners and management team across Churchill and Orchard to ensure the practices operate to a high standard

Alongside the management team, deal with incoming queries directly from patients in relation to operational matters

Deal with onsite queries from the practice staff.

Running patient surveys, collating data from responses, providing feedback to the partners/management team. Assisting with planning any changes/ideas/projects arising from patient feedback.

Work alongside Patient Services Manager and Reception Team lead to organise awareness weeks - e.g. cervical screening, breast screening, hypo awareness week etc.

Maintain effective links with clinical staff, overseeing the daily GP rota

• Authorising Annual Leave
• Organising rotad holiday weeks
• Booking locum cover where required in agreement with locum budget

To take on responsibility for Health and Safety:

• Including conducting H & S audits and H & S assessments, Risk assessments and follow ups
• Delivery and updating of the Health and Safety Policy

Ensure practice equipment is in working order, rooms correctly stocked with equipment and annual calibration is undertaken

Understand CQC regulatory framework

Take responsibility for ensuring practice meets Infection Prevention Control (IPC) guidelines.

• Undertake audits alongside IPC Lead Nurse
• Write Annual Statement alongside IPC Lead Nurse

Proactively work to improve patient experiences of the practice.

Understand and use of all computer systems.

Be available to change and update the various computer systems and resolve any problems in the absence of the IT manager.

Assist with the maintenance of the Practice Server and shared drives.

Maintain own personal development and attend mandatory and statutory training as required.

Promote training opportunities available for staff and encourage attendance.

Work collaboratively with the PCN team.

Develop relationships and work closely with other practices, community, hospital and the wider health system.

Participate in practice meetings, patient participation groups and other meetings.

Person Specification

Experience

Essential

• Experience of working within a GP Practice at an operational level
• Working under pressure
• Dealing with sensitive and difficult situations
• Flexible approach to work

Desirable

• Working in a multi-disciplinary setting where influence and negotiation is required
• Experience of working with healthcare professionals

Qualifications

Essential

• GCSE Maths and English C and above or equivalent
• Excellent IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchill Medical Centre

Address

Churchill Medical Centre

Clifton Road

Kingston Upon Thames

Surrey

KT2 6PG

Employer's website

https://www.churchillmedicalcentre.com/ (Opens in a new tab)