Job summary
Do you want to be part of your local community, helping patients get the right care in the right place by the right people? Are you kind, compassionate and enjoy a challenge?
At The Orchard Practice, Chessington and Churchill Medical Centre, Kingston, we are recruiting for a full and part-time, roles in our first contact administration team.
Part time & Full time hours per week. To include Fridays.
The team is responsible for dealing with patients face to face and over the telephone, ensuring they see the right member of our Practice team, as well as dealing with queries from patients and healthcare staff alike.
The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please apply. All successful applicants will be subject to a DBS check.
Main duties of the job
1. Greet
patients and visitors to the practice.
2. Book
in patients and visitors inline with practice appointments and visitors
procedures.
3. Respond
and/or redirect all patient and visitor requests accordingly.
4. Ensure
computerised appointment system is up-to-date.
5. Booking,
amending and cancelling patient appointments.
6. Set-up
of new patients onto the computer system, including amendment of new patient
sophie
7. Sort
and distribute post and results for scanning or filing as appropriate
8. Completion
of authorised prescriptions and their distribution
9. Answering
incoming telephone calls, ensuring calls are documented and redirected
accordingly.
10. Ensure
computerised links system is updated
About us
We offer all of our staff competitive rates of pay, NHS Pension Scheme, a corporate rewards package and career development opportunities.
Job description
Job responsibilities
JOB TITLE:
First
Contact Medical Administrator
RESPONSIBLE TO:
Reception
Manager
RESPONSIBLE FOR:
n/a
JOB PURPOSE:
Greeting patients and visitors in an efficient
and courteous manner
Provide an effective and polite telephone
enquiry service
Proactively communicate information between
relevant patients, doctors and professionals
MAIN DUTIES AND RESPONSIBILITIES
1.
Greet
patients and visitors to the practice.
2.
Book
in patients and visitors inline with practice appointments and visitors
procedures.
3.
Respond
and/or redirect all patient and visitor requests accordingly.
4.
Ensure
computerised appointment system is up-to-date.
5.
Booking,
amending and cancelling patient appointments.
6.
Set-up
of new patients onto the computer system, including amendment of new patient
sophie
7.
Sort
and distribute post and results for scanning or filing as appropriate
8.
Completion
of authorised prescriptions and their distribution
9.
Answering
incoming telephone calls, ensuring calls are documented and redirected
accordingly.
10.
Ensure
computerised links system is updated
11.
Booking
transport for patient hospital out patients appointments
12.
Ensure
up-to-date maintenance of both computerised and manual filing systems (i.e.
patient notes) including scanning and indexing of patient letters
13.
Ensure
the premises is secure before leaving and all end of day protocols followed
14.
This
job description is not exhaustive and may be adjusted periodically after review
and consultation. You will also be expected to carry out any reasonable
duties which may be requested from time-to-time
15.
Work
safely at all times in accordance with Legislative requirements and Practice
Policy and Procedures.
__________________________________________________________________
Job description
Job responsibilities
JOB TITLE:
First
Contact Medical Administrator
RESPONSIBLE TO:
Reception
Manager
RESPONSIBLE FOR:
n/a
JOB PURPOSE:
Greeting patients and visitors in an efficient
and courteous manner
Provide an effective and polite telephone
enquiry service
Proactively communicate information between
relevant patients, doctors and professionals
MAIN DUTIES AND RESPONSIBILITIES
1.
Greet
patients and visitors to the practice.
2.
Book
in patients and visitors inline with practice appointments and visitors
procedures.
3.
Respond
and/or redirect all patient and visitor requests accordingly.
4.
Ensure
computerised appointment system is up-to-date.
5.
Booking,
amending and cancelling patient appointments.
6.
Set-up
of new patients onto the computer system, including amendment of new patient
sophie
7.
Sort
and distribute post and results for scanning or filing as appropriate
8.
Completion
of authorised prescriptions and their distribution
9.
Answering
incoming telephone calls, ensuring calls are documented and redirected
accordingly.
10.
Ensure
computerised links system is updated
11.
Booking
transport for patient hospital out patients appointments
12.
Ensure
up-to-date maintenance of both computerised and manual filing systems (i.e.
patient notes) including scanning and indexing of patient letters
13.
Ensure
the premises is secure before leaving and all end of day protocols followed
14.
This
job description is not exhaustive and may be adjusted periodically after review
and consultation. You will also be expected to carry out any reasonable
duties which may be requested from time-to-time
15.
Work
safely at all times in accordance with Legislative requirements and Practice
Policy and Procedures.
__________________________________________________________________
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Good level of computer literacy
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Good level of computer literacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.