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Medical Receptionist/Care Navigator

Fishergate Hill Surgery

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This job is now closed

Job summary

We are seeking a highly motivated individual to join our administrative team. The ideal candidate will have excellent communication, interpersonal, and organisational skills, with the ability to work both independently and as part of a team.

We are happy to discuss hours at interview, as we will consider offering this position as one 35 hour role or split the role into two at 14 and 21 hours each for the right candidates.

Your hours will work on a two-week rotation, with adjustments sometimes made to cover annual leave or sickness:

Week 1 - 8:00am - 3:00pm

Week 2 - 11:30am - 6:30pm

with a paid break of half an hour for lunch.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties along with the provision of general support to the multidisciplinary team. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

About us

Fishergate Hill Surgery is a General Practice Partnership open to all patients living within the practice boundary of Preston, Ashton-on-Ribble & Lower Penwortham. We offer primary care services to help patients to manage their health and prevent illness. We have two GP Partners complimented by 4 Salaried GPs, a Nurse Practitioner, GP Trainees, a Clinical Pharmacist, a great Nursing Team, and a friendly reception team. We have full access to a range of ARRS staff including Care Coordinators, General Practice Assistants, First Contact Physiotherapist, Mental Health Practitioner and Social Prescriber. Patient list size 6,500. We are a training practice, supporting the training of medical students from UCLAN and Manchester University.

- CQC rating Good

- Consistently high QOF achievers

Date posted

27 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

A2614-24-0000

Job locations

50 Fishergate Hill

Preston

Lancashire

PR1 8DN


Job description

Job responsibilities

The following are the core responsibilities for the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Process incoming and outgoing mail

2. Photocopy documentation as required

3. Process changes to patient registration, deduction of record and new patient registration

4. Input data into the patients healthcare records as necessary

5. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

6. Welcome patients and visitors to the organisation, directing requests appropriately

7. Support all clinical staff with general administrative tasks as requested

8. Process and distribute incoming emails

9. Process personal, telephone and e-requests for appointments

10. Signpost patients to the correct service

11. Initiating contact with and responding to, requests from patients, team members and external agencies

12. Code data on the clinical IT system

13. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the appropriate team member

14. Manage all queries as necessary in an efficient manner

15. Monitor and maintain the reception area and notice boards

16. Support all clinical staff with general tasks as requested

17. Scan patient related documentation and attach scanned documents to patients healthcare records

18. Complete opening and closing procedures in accordance with the duty rota

19. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

20. Maintain a clean, tidy, effective working area at all times

Job description

Job responsibilities

The following are the core responsibilities for the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Process incoming and outgoing mail

2. Photocopy documentation as required

3. Process changes to patient registration, deduction of record and new patient registration

4. Input data into the patients healthcare records as necessary

5. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

6. Welcome patients and visitors to the organisation, directing requests appropriately

7. Support all clinical staff with general administrative tasks as requested

8. Process and distribute incoming emails

9. Process personal, telephone and e-requests for appointments

10. Signpost patients to the correct service

11. Initiating contact with and responding to, requests from patients, team members and external agencies

12. Code data on the clinical IT system

13. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the appropriate team member

14. Manage all queries as necessary in an efficient manner

15. Monitor and maintain the reception area and notice boards

16. Support all clinical staff with general tasks as requested

17. Scan patient related documentation and attach scanned documents to patients healthcare records

18. Complete opening and closing procedures in accordance with the duty rota

19. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

20. Maintain a clean, tidy, effective working area at all times

Person Specification

Personal Qualities

Essential

  • Polite, confident, and flexible.
  • A forward thinker with high integrity and loyalty.
  • Clear, polite telephone manner.
  • Sensitive and empathetic, especially in challenging situations.
  • Ability to follow policy and procedure.
  • Willing to work flexible hours as needed.

Experience

Essential

  • Experience working with the general public.
  • Strong IT skills, including Office and Outlook proficiency.
  • Ability to work under pressure and handle sensitive situations empathetically.

Desirable

  • Administrative experience in a healthcare setting.
  • Familiarity with EMIS clinical system.

Qualifications

Essential

  • Educated to GCSE level or equivalent
Person Specification

Personal Qualities

Essential

  • Polite, confident, and flexible.
  • A forward thinker with high integrity and loyalty.
  • Clear, polite telephone manner.
  • Sensitive and empathetic, especially in challenging situations.
  • Ability to follow policy and procedure.
  • Willing to work flexible hours as needed.

Experience

Essential

  • Experience working with the general public.
  • Strong IT skills, including Office and Outlook proficiency.
  • Ability to work under pressure and handle sensitive situations empathetically.

Desirable

  • Administrative experience in a healthcare setting.
  • Familiarity with EMIS clinical system.

Qualifications

Essential

  • Educated to GCSE level or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fishergate Hill Surgery

Address

50 Fishergate Hill

Preston

Lancashire

PR1 8DN


Employer's website

https://www.fishergatehill.org.uk/ (Opens in a new tab)

Employer details

Employer name

Fishergate Hill Surgery

Address

50 Fishergate Hill

Preston

Lancashire

PR1 8DN


Employer's website

https://www.fishergatehill.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Adam Field

adam.field1@nhs.net

01772254484

Date posted

27 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

A2614-24-0000

Job locations

50 Fishergate Hill

Preston

Lancashire

PR1 8DN


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