Medical Receptionist / Care Navigator

Job description

Job responsibilities

Job Description

This position is perfect for individuals who enjoy helping others, have a passion for health and wellness, and are looking for a team-based work environment. The Care Navigator will work with our clients to ensure that they receive the highest quality of care during their treatment, as well as provide them with all the resources and information they need, including scheduling appointments and helping to control the cost of their care.

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required, i.e. change of addresses, names, telephone numbers and any ad-hoc information as appropriate.
• Ensure the waiting room is kept tidy in turn with other staff members.
• Premises Ensure building security have thorough knowledge of doors/windows/alarm.
• Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.
• Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
• Contact patients for routine screening as appropriate.
• Do necessary administration of Pathology Data.
• Arranging transport for patients when necessary.
• Opening, stamping with date and action stamp all incoming post.
• Scan hospital letters and patient correspondence in accordance with Practice guidelines.
• Advising Office Manager when stationary or other equipment is required.
• Sending faxes to outside organisations when required.
• Filing clinical letters into relevant concertina files.
• Action tasks within a timely manner.
• Restock the reception area.
• Complete all annual Mandatory training as appropriate
• Have working knowledge of telephone system, during and after hours
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• This post requires clear DBS, really good previous references and clean employment track record.

Person Specification

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Basic IT skills
• Awareness of blood-borne viruses

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• Qualified to NVQ level 3

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients
• Experience of Clinical Systems
• Experience of working in primary care
• Experience of working in a GP practice

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clarendon Medical Centre

Address

Manningham Clinic

Lumb Lane

Bradford

West Yorkshire

BD8 7SY

Employer's website

https://www.clarendonmedicalcentre.nhs.uk/ (Opens in a new tab)