Medical Secretary

Job description

Job responsibilities

Providing secretarial services to the practice team, working in accordance with practice protocols and guidelines

Ensuring accurate and appropriate action is taken with telephone enquiries and messages

Answering the surgery bypass line which involves calls from professionals and directing them to the appropriate person with the surgery.

Maintaining effective liaison with other agencies and staff concerned with patient care and with other disciplines within the practice, with appropriate regard to confidentiality.

Preparing letters and reports

Updating and maintaining medical records, appreciating confidentiality

Monitoring and responding to emails sent to the Secretarial email account

Providing an efficient audio, copy typing and word processing service for clinical staff on a daily basis, prioritising urgent requests.

Managing the Choose & Book referral system to make appointments, bookings and e-Referrals

Retrieving medical records and assisting the completion of medical/insurance records. This involves the use or the iGPR system.

Filing patient records and correspondence in patient medical records.

Assisting with the gathering of statistics and information when required.

Providing cover for members of the secretarial team during periods of sickness and annual leave.

Responding to online consults pertaining to referrals, letters, report requests and all other Secretarial requests.

Cross cover with the Patient Communications Team, assisting in admin work including the patient enquiry phone line.

Person Specification

Qualifications

Essential

• Audio typing qualification or equivalent experience
• Secretarial studies or business administration certificate or equivalent experience.

Experience

Essential

• Good working knowledge of Microsoft Office software packages, particularly Word and Excel
• Previous experience in a healthcare environment
• Knowledge of the importance of Data Protection and confidentiality
• Confident in problem solving
• Professional handling of all telephone calls

Desirable

• Knowledge of clinical systems within the NHS
• Previous use of dictation software
• Previous use of the GP system software, EMIS

Other

Essential

• Smart, professional appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelston Hall Surgery

Address

Chelston Hall Surgery

Barton Hill Way

Torquay

TQ2 8JG

Employer's website

https://www.chelstonhall.co.uk/ (Opens in a new tab)