Medical Receptionist

Job summary

New Southgate Surgery are looking for an enthusiastic, flexible, and reliable person to join our reception/admin team.This is a key front-line position responsible for managing first impressions of the Practice. You will greet patients, manage communication between patients and medical staff, and facilitate patient access to appropriate healthcare services efficiently.

Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. You will ensure all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. You should have excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.

You will need to be able to demonstrate previous administrative or customer service experience and have the skills to adapt to, and prioritise, the duties of a busy reception desk, remaining calm and focused to ensure a high standard of care is delivered to patients. Computer skills are essential, and experience with a clinical system would be advantageous, but training will be provided for the right candidate.

Main duties of the job

Front desk management: greet patients, verify their information, and direct them appropriately, in a welcoming and respectful environment.

Appointment booking: efficiently manage appointment scheduling using SystmOne; adjust schedules as needed to accommodate patient needs.

Telephone enquiries: handle incoming calls, provide information, take messages, or redirect calls appropriately.

Patient records management: maintain and update patient records with accuracy, ensuring all patient interactions are logged promptly and comply with legal and privacy requirements.

Coding and scanning: scan and code patient correspondence.

Other administrative work, as required.

Resource navigation: guide patients to various healthcare resources, including clinics, educational sessions, and community services.

Patient follow-up: conduct follow-ups regarding future appointments and treatment plans.

Resource management: manage front-office supplies and ensure that patient areas are stocked with forms, brochures, and informational materials.

Safety Protocols: maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for all.

Feedback collection: collect and compile patient feedback to identify areas for improvement in operations and patient care coordination.

This job description is not intended to be exhaustive and there will be other tasks and duties that you will be expected to perform within what is expected of this role.

About us

New Southgate Surgery is a teaching Practice providing care to 14,000 patients. More information about our organisation can be found at www.newsouthgatesurgery.co.uk. There is free on-site parking and we are located close to the town centre and the M1 motorway.