Care Navigator/Administration/Prescriptions Clerk

Job description

Job responsibilities

REPORTS TO: Office Manager

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Handling of medical records
• Fax, photocopy, scan and email as requested
• Read code information identifies through patient contact for example 'Carer'

Dealing with Patients

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Provide care navigation in person and over the phone by enquiring about need and signposting accordingly
• Ensure detailed information about complaints or issued are shared with the Office Manager and Practice Business Manager
• Check pink box during every contact and offer services eg: shingles, flu, BP

Appointments

• Process appointment requests with the most appropriate member of the practice team
• Deal with visits requests in line with practice policy
• Booking in domiciliary bloods

Computer

• Process patients change of address/telephone number/mobile/email address
• Process repeat prescription request in accordance with Practice guidelines
• Process registrations for patient access and/or deal with any enquiries
• Creating the blood forms and urine sample forms
• Creating choose and book referrals to the correct dept. and liaising with patients if it is directly bookable

Telephone

• Have working knowledge of telephone system
• Answer calls in a timely manner as a priority
• Chasing results from the different labs

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Tasks that you deal with should where possible be dealt with solely by you to avoid unnecessary handover
• Ensure notice boards are tidy and up to date with relevant information
• Ensure patient leaflets are kept up to date
• Support patients to use the health promotion room

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to persons authorised in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk using the incident reporting or Significant Event policy/procedure
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or above or work experience to the equivalent

Desirable

• Other qualifications an advantage but regular online training and annual required training will be in-house. Full in house training will be given for the position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Orchard Surgery

Address

Bromborough Village Road

Bromborough

Wirral

CH62 7EU

Employer's website

https://theorchardsurgery.nhs.uk/ (Opens in a new tab)