Job summary
Wellspring Surgery is a busy and friendly primary care practice in Barton Hill, Bristol. The team work hard to work with and support the needs of our community.
We are recruiting 13.5 hours per week of Senior Administration time to support us at busy times. The role will be varied and you will have the opportunity for more hours if you wish.
Main duties of the job
We are recruiting additional Senior administrator hours. The
ideal candidate will already know aspects of primary care administration. We
are particularly looking to increase capacity in:
-
Clinical triage support
-
Practice email account
-
Subject access requests
-
End of life administration
We are looking for someone with great communication skills, who
is happy to help across administration and care navigation as needed.
Wednesday 8am 4.30pm (7.5 hours)
Friday 12.30pm 6.30pm (6 hours)
About us
Wellspring Surgery provides primary care services to 11,000
patients in diverse and vibrant Barton Hill and surrounding communities in
inner-city Bristol. Wellspring Surgery
is a core teaching, training, and research practice. The team is very friendly and focused on
supporting the needs of our local community. Wellspring Surgery is an active
participant in the Bristol Deep End GP Network, a member of the Bristol Inner
City Primary Care Network and we work closely with our colleagues across the
Inner City and East locality.
We are committed to continually improving the patient and staff
experience of our services, recognising the barriers to access for our
population and are currently focusing on triage and continuity of care.
The Surgery comprises 4 GP
Partners, 9 salaried GPs and a fabulous and growing multi-disciplinary team of
Nursing, Clinical Practitioner, Clinical Pharmacists, Podiatry, Mental Health
Practitioner, BDP and Social Prescribing.
For more information about the Surgery please visit our website: www.wellspringsurgerybristol.nhs.uk
Job description
Job responsibilities
General Duties May Include
Clinical Triage support
Surgery email account
Subject Access Requests
Death administration
Clinical Co-ordination with appointment book
and room booking schedules
Support team with informal verbal complaints
from patients
Supporting administration and reception team as
needed with navigation
Specific campaign/clinic co-ordination,
administration of the clinic, booking patients and audit of clinic coding
[allocated by campaign/ clinic]
NHS national campaign planning e.g. Carers
week, mental health awareness day
PPG admin
Patient leaflets in waiting room
Campaign delivery for example, Flu campaign:
Liaising with nursing team on stock, loading nurse clinic screens, booking
clinics
Support QOF delivery
Excellent and timely communications with
patients including via text and Surgery website and email
Docman 10 support
Support delivery of Surgery workflow
Connecting Care support
Prescription cover as required
Projects as identified and required by the
business
This job
description is not a complete list of duties, but is intended to give a general
indication of the range of work undertaken.
It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work
undertaken will be made only after discussion with the post holder.
Job description
Job responsibilities
General Duties May Include
Clinical Triage support
Surgery email account
Subject Access Requests
Death administration
Clinical Co-ordination with appointment book
and room booking schedules
Support team with informal verbal complaints
from patients
Supporting administration and reception team as
needed with navigation
Specific campaign/clinic co-ordination,
administration of the clinic, booking patients and audit of clinic coding
[allocated by campaign/ clinic]
NHS national campaign planning e.g. Carers
week, mental health awareness day
PPG admin
Patient leaflets in waiting room
Campaign delivery for example, Flu campaign:
Liaising with nursing team on stock, loading nurse clinic screens, booking
clinics
Support QOF delivery
Excellent and timely communications with
patients including via text and Surgery website and email
Docman 10 support
Support delivery of Surgery workflow
Connecting Care support
Prescription cover as required
Projects as identified and required by the
business
This job
description is not a complete list of duties, but is intended to give a general
indication of the range of work undertaken.
It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work
undertaken will be made only after discussion with the post holder.
Person Specification
Qualifications
Essential
- GCSE grade 4/ C or above in English and Maths
Experience
Essential
- Experience of working in a GP Practice or NHS environment
- Experience of dealing with vulnerable patients
- Experience of being a helpful and friendly team member
- Experience of excellent customer service skills
- An awareness of Health and Safety within the workplace
- Knowledge and understanding of Health & Social Care terminology and familiarity with symptoms of medical conditions
- Understanding and maintaining confidentiality at all times
Desirable
- Experience of working with EMIS or other electronic patient record
Person Specification
Qualifications
Essential
- GCSE grade 4/ C or above in English and Maths
Experience
Essential
- Experience of working in a GP Practice or NHS environment
- Experience of dealing with vulnerable patients
- Experience of being a helpful and friendly team member
- Experience of excellent customer service skills
- An awareness of Health and Safety within the workplace
- Knowledge and understanding of Health & Social Care terminology and familiarity with symptoms of medical conditions
- Understanding and maintaining confidentiality at all times
Desirable
- Experience of working with EMIS or other electronic patient record
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
