Job summary
This role would be perfect for anybody who would like to work in a thriving rewarding and an every day is different role. If you have.
Excellent communication/telephone skills
-Excellent attention to detail
-A great team player and able to stay calm
under pressure
-Well organised and can manage multiple
priorities effectively
Then this would be the perfect role for you.
Main duties of the job
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
About us
We are a team of 20 persons all together.
We have 4 GP partners, 3 Nurses, 2 HCAs, 10 reception/admin and 1 practice manager.
We are a very friendly and welcoming team. There are alot of benefits in working in primary care, patient satisfaction upon care provided by any persons throughout the practice is always rewarding, people will find other things in their own experiences of working with us rewarding.
Job description
Job responsibilities
The
duties and responsibilities to be undertaken by members of the practice reception/administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the senior receptionist/practice manager, dependent
on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance to practice staff as required from time to time,
including, filing, photocopying and scanning
- Provision
of refreshments for staff and visitors as required; loading and emptying
the dishwasher and keeping the kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Job description
Job responsibilities
The
duties and responsibilities to be undertaken by members of the practice reception/administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the senior receptionist/practice manager, dependent
on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance to practice staff as required from time to time,
including, filing, photocopying and scanning
- Provision
of refreshments for staff and visitors as required; loading and emptying
the dishwasher and keeping the kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Person Specification
Qualifications
Essential
- GSCE A-C in English and Maths would be desirable.
- Experience would be preffered , but full training would be offered to the right candidate.
Experience
Essential
- A great team player and able to stay calm under pressure
- -Well organised and can manage multiple priorities effectively Working with members of the public.
Desirable
- Excellent communication/telephone skills
- -Good Literacy and IT skills
- -Excellent attention to detail
- -A great team player and able to stay calm under pressure
- -Well organised and can manage multiple priorities effectively
Person Specification
Qualifications
Essential
- GSCE A-C in English and Maths would be desirable.
- Experience would be preffered , but full training would be offered to the right candidate.
Experience
Essential
- A great team player and able to stay calm under pressure
- -Well organised and can manage multiple priorities effectively Working with members of the public.
Desirable
- Excellent communication/telephone skills
- -Good Literacy and IT skills
- -Excellent attention to detail
- -A great team player and able to stay calm under pressure
- -Well organised and can manage multiple priorities effectively
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).