Job summary
***PREVIOUS APPLICANTS NEED NOT APPLY***
We are seeking to recruit an enthusiastic Receptionist to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the service.
This is a flexible post that may be worked across both Bloomfield Medical Centre and Grange Park Health Centre depending upon the needs of the service.
Hours for this post are full time 37.5 per week, but may consider part time for the right candidate.
***PREVIOUS APPLICANTS NEED NOT APPLY***
Main duties of the job
- Experience in a customer care facing environment that you can evidence within your application
- Excellent communication skills and be able to demonstrate an attention to detail
- Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
- The ability to be flexible and work between 7.30am and 6.30pm over 5 days when covering for colleagues or in times of high demand within the services
- Be reliable, professional and adaptable to excel in an ever-changing environment
- Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
- Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email
- Experience of using Emis and Docman systems
About us
Bloomfield Medical Centre is a 7 Partner GP Practice Primary Care provider based over two sites in Blackpool,
Bloomfield Medical Centre on Bloomfield Road and Grange Park Health Centre on
Dinmore Avenue. Our services are
diverse, forward-thinking enabling us to deliver care to meet local priorities in
relation to deprivation, chronic disease, improved access, migration from
secondary care and more efficient commissioning.
We provide high quality general medical care
to a registered list of over 17,000 patients over the two sites, through our
dedicated team of clinical, administrative and management professionals
including 8 GP Partners, Salaried doctors, Clinical Pharmacists, Advanced
Clinical Practitioners, Nurse Practitioners, Practice Nurses and Healthcare
Assistants.
Job description
Job responsibilities
- Welcome and assist patients at the main reception, directing them appropriately to departments or clinical staff.
- Respond to and support online patient enquiries in a timely and professional manner.
- Manage prescription requests, maintaining accurate alphabetical filing and ensuring pharmacy collection drivers follow practice protocols.
- Accurately record and update patient demographic information on the Bloomfield Medical computer system, including address changes.
- Support the smooth day-to-day running of the service through effective organisation and teamwork.
- Book patient appointments as required, using the practice appointment system.
- Carry out general errand duties as needed.
- Provide assistance and support to patients and visitors within Bloomfield Medical Centre.
- Perform routine clerical and administrative duties, including answering telephone calls, taking messages, filing, photocopying, and responding to general enquiries.
- Work collaboratively with colleagues to help manage and de-escalate challenging or potentially aggressive situations.
- Report any incidents or concerns (such as accidents, verbal aggression, or damage to property) to the Practice Manager in line with practice procedures.
- Notify the Team Leader of any sickness or absence in accordance with policy.
- Maintain a clean, tidy, and welcoming waiting room environment.
Job description
Job responsibilities
- Welcome and assist patients at the main reception, directing them appropriately to departments or clinical staff.
- Respond to and support online patient enquiries in a timely and professional manner.
- Manage prescription requests, maintaining accurate alphabetical filing and ensuring pharmacy collection drivers follow practice protocols.
- Accurately record and update patient demographic information on the Bloomfield Medical computer system, including address changes.
- Support the smooth day-to-day running of the service through effective organisation and teamwork.
- Book patient appointments as required, using the practice appointment system.
- Carry out general errand duties as needed.
- Provide assistance and support to patients and visitors within Bloomfield Medical Centre.
- Perform routine clerical and administrative duties, including answering telephone calls, taking messages, filing, photocopying, and responding to general enquiries.
- Work collaboratively with colleagues to help manage and de-escalate challenging or potentially aggressive situations.
- Report any incidents or concerns (such as accidents, verbal aggression, or damage to property) to the Practice Manager in line with practice procedures.
- Notify the Team Leader of any sickness or absence in accordance with policy.
- Maintain a clean, tidy, and welcoming waiting room environment.
Person Specification
Qualifications
Essential
- Good standard of education or experience
Desirable
- NVQ Level Customer Services
Experience
Essential
- Office/Clerical experience
Desirable
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
Knowledge and Skills
Essential
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
Personal Qualities
Essential
- Enthusiastic and committed
- Ability to diffuse difficult situations and deal with difficult members of the public
- Positive and confident
- Willing to participate in ongoing training
Person Specification
Qualifications
Essential
- Good standard of education or experience
Desirable
- NVQ Level Customer Services
Experience
Essential
- Office/Clerical experience
Desirable
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
Knowledge and Skills
Essential
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
Personal Qualities
Essential
- Enthusiastic and committed
- Ability to diffuse difficult situations and deal with difficult members of the public
- Positive and confident
- Willing to participate in ongoing training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
