Job summary
We are seeking to recruit an enthusiastic Receptionist to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the service.
This is a flexible post that may be worked across both Bloomfield Medical Centre and Grange Park Health Centre depending upon the needs of the service.
Hours for this post are full time which are 37.5 per week
***PREVIOUS APPLICANTS NEED NOT APPLY***
Main duties of the job
- Experience in a customer care facing environment that you can evidence within your application
- Excellent communication skills and be able to demonstrate an attention to detail
- Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
- The ability to be flexible and work between 7.30am and 6.30pm over 5 days when covering for colleagues or in times of high demand within the services
- Be reliable, professional and adaptable to excel in an ever-changing environment
- Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
- Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email
- Experience of using Emis and Docman systems
About us
Bloomfield Medical Centre is a 8 Partner GP Practice Primary Care provider based over two sites in Blackpool,
Bloomfield Medical Centre on Bloomfield Road and Grange Park Health Centre on
Dinmore Avenue. Our services are
diverse, forward-thinking enabling us to deliver care to meet local priorities in
relation to deprivation, chronic disease, improved access, migration from
secondary care and more efficient commissioning.
We provide high quality general medical care
to a registered list of over 16,500 patients over the two sites, through our
dedicated team of clinical, administrative and management professionals
including 8 GP Partners, Salaried doctors, Clinical Pharmacists, Advanced
Clinical Practitioners, Nurse Practitioners, Practice Nurses and Healthcare
Assistants.
Job description
Job responsibilities
- To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person.
- Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol.
- Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
- Open and distribute incoming post.
- Record demographic data onto the Bloomfield Medical computer system including changing addresses.
- Maintain up-to date filing systems ensure notes in the correct place. Retrieve notes as and when required. Undertake searches for any missing notes.
- Undertake and assist in the organisation of the day-to-day smooth running of the service.
- Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
- To undertake elements of coding and summarising as and when required using Emis and Docman systems.
- Book appointments as and when required.
- Undertake errand duties as required eg. post office for stamps and post letters
- Assist and support clients within Bloomfield Medical Centre as necessary.
- Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries.
- Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous.
- Work with colleagues to diffuse any potentially violent incidents eg. aggressive patients.
- Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage.
- Report sickness/absence to the Team Leader.
- Ensure waiting room is kept tidy.
Job description
Job responsibilities
- To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person.
- Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol.
- Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
- Open and distribute incoming post.
- Record demographic data onto the Bloomfield Medical computer system including changing addresses.
- Maintain up-to date filing systems ensure notes in the correct place. Retrieve notes as and when required. Undertake searches for any missing notes.
- Undertake and assist in the organisation of the day-to-day smooth running of the service.
- Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
- To undertake elements of coding and summarising as and when required using Emis and Docman systems.
- Book appointments as and when required.
- Undertake errand duties as required eg. post office for stamps and post letters
- Assist and support clients within Bloomfield Medical Centre as necessary.
- Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries.
- Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous.
- Work with colleagues to diffuse any potentially violent incidents eg. aggressive patients.
- Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage.
- Report sickness/absence to the Team Leader.
- Ensure waiting room is kept tidy.
Person Specification
Qualifications
Essential
- Good standard of education or experience
Desirable
- NVQ Level Customer Services
Experience
Essential
- Office/Clerical experience
Desirable
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
Knowledge and Skills
Essential
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
Personal Qualities
Essential
- Enthusiastic and committed
- Ability to diffuse difficult situations and deal with difficult members of the public
- Positive and confident
- Willing to participate in ongoing training
Person Specification
Qualifications
Essential
- Good standard of education or experience
Desirable
- NVQ Level Customer Services
Experience
Essential
- Office/Clerical experience
Desirable
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
Knowledge and Skills
Essential
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
Personal Qualities
Essential
- Enthusiastic and committed
- Ability to diffuse difficult situations and deal with difficult members of the public
- Positive and confident
- Willing to participate in ongoing training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
