Clinical Support (Nursing)

Job description

Job responsibilities

Key Responsibilities

Ordering clinical supplies and maintaining sufficient stock levels

Ensure correct stock ordering for patient specific dressings and prescription coordination for planned LARC Clinic and Ring Pessary changes.

Cold Chain audit management with support from the Cold Chain Lead

Liaising with Child Health for the planning and booking of vaccinations as per the vaccine schedule, including appointments, reminders and follow up of clinic (did not attend/refusals).

Manging the rotation and storage organisation of vaccinations and medicines whilst liaising with the Practice Manager and nurses for the ordering of vaccination supplies

Managing patient waiting lists for medical investigations and procedures and booking appointments with patients directly over the telephone

Organising the upkeep, servicing and calibration of medical equipment through third parties

Management and booking of patients into planned clinics

Recalling of patients via invitation to attend planned clinics (baby clinic, routine vaccinations)

Filing of information as necessary

Other Responsibilities

Personal Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Assume responsibility for ensuring mandatory training is completed in a timely manner

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Support the development of others to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Participate in implementing change

Contribute and participate in the development of local guidelines, protocols and standards

Participate in the engagement of practice-based commissioning or similar initiatives

Keep up to date with new developments locally and nationally identifying those that will enhance the teams work

Prioritise own workload and ensure effective time-management strategies are embedded in own practice

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, patients and external stakeholders

Utilise and demonstrate sensitive communication styles, to ensure patients are consented and remain fully informed

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Act as an advocate when representing the patients and colleagues viewpoints to others

Teamwork

Understand own role and scope in the organisation and identify how this may develop over time

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties and accept delegation from others colleagues

Provide feedback in an appropriate manner that enhances an open and accepting learning culture

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Participate in team activities that create opportunities to improve patient care

Participate in and support local projects as agreed with the practice management team

Administration and Information Management

To work in accordance with Practice Policies and Standards Operating Procedures and maintain awareness of updates

Understand and utilise workflow pathways such as practice email, intranet and clinical systems

Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information

Ensure accurate recording of information and data, including Read codes where appropriate.

Understand and adhere to principals of Freedom of Information Act, Data Protection and General Data Protection Regulation.

Management of Risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Safeguard children and vulnerable adults including statutory child health procedures and local guidance

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken. Where appropriate, oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements

Apply infection control measures within the practice according to local and national guidelines

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Support people who need assistance in exercising their rights.

Act as a role model in good practice relating to equality and diversity.

Confidentiality

While seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Person Specification

Experience

Essential

• Experience of working in an administrative role
• IT proficient
• Proven organisational skills
• Proven communication skills and interpersonal skills
• Self-directed
• Highly motivated
• Flexibility
• Enthusiasm
• Team Player
• Organised and reliable

Desirable

• Experience of SystmOne
• Experience of working in GP practice

Qualifications

Essential

• English and Maths GCSE Grade C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Medical Centre

Address

Doncaster Gate

Rotherham

South Yorkshire

S65 1DA

Employer's website

https://www.cliftonmedicalcentre.co.uk/ (Opens in a new tab)