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Bridge House Medical Centre

Medical Receptionist

The closing date is 08 April 2026

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Job summary

Proven background with the positive attitude and outlook required to work in a dynamic, fast paced and patient focused Practice

Proven Team Player with pride in how you interact with colleagues and contribute to a positive working environment.

Professional pride in the quality of your work.

A healthy dose of common sense and proven record of working autonomously. Our environment is dynamic and varied and common sense will guide your decision making.

Proven ability to adapt to change we are constantly improving and evolving our ways of working and new technologies. You need a proven background of adapting to change

Proven track record of accurately processing and inputting large volumes of data whilst working to deadlines.

Main duties of the job

Main purpose of the post is to provide the first point of contact for patients and signposting to the correct clinician. Ensure total familiarity with all appointment systems; Book appointments and recalls, ensuring sufficient information is recorded to medical record; Explain registration process; online patient access and Accurx Triage. Respond to all patient queries and requests; Enter requests for home visits including all relevant information and where necessary refer to the duty doctor; Ensure reception and waiting area are kept tidy; Check all items in courier basket are properly labelled and packaged;

About us

Bridge House Medical Centre are seeking to recruit an experienced Medical Receptionist on a part time basis reporting to the Operations Manager and Lead Receptionist. We are a GP practice with 3 GP partners; 4 salaried GPs; 2 ACPs; 1 Nurse; 11 HCA; CPs and Physio.

Details

Date posted

25 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2557-26-0002

Job locations

Scholars Lane

Stratford-upon-avon

Warwickshire

CV37 6HE


Job description

Job responsibilities

Ensure total familiarity with all appointment systems including EMIS Web and Docman.

Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record.

Explain practice arrangements and formal requirements to new patients and those seeking temporary registration; ensure procedures are completed. Process all registrations including online patient access.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all relevant information and where necessary refer to the duty doctor. Ensure reception and waiting area is kept tidy.

Check all items in courier basket are properly labelled and packaged.

Ensure reception and waiting area is kept tidy.

Job description

Job responsibilities

Ensure total familiarity with all appointment systems including EMIS Web and Docman.

Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record.

Explain practice arrangements and formal requirements to new patients and those seeking temporary registration; ensure procedures are completed. Process all registrations including online patient access.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all relevant information and where necessary refer to the duty doctor. Ensure reception and waiting area is kept tidy.

Check all items in courier basket are properly labelled and packaged.

Ensure reception and waiting area is kept tidy.

Person Specification

Qualifications

Essential

  • Experience in using EMIS, Docman and E-Consult; Excellent communication skills; An understanding, acceptance and adherence to the need for strict confidentiality; An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests; Immediate start.

Experience

Essential

  • Experience of working in a GP Practice; Experience in using EMIS Web, Docman and E-Consult.
Person Specification

Qualifications

Essential

  • Experience in using EMIS, Docman and E-Consult; Excellent communication skills; An understanding, acceptance and adherence to the need for strict confidentiality; An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests; Immediate start.

Experience

Essential

  • Experience of working in a GP Practice; Experience in using EMIS Web, Docman and E-Consult.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge House Medical Centre

Address

Scholars Lane

Stratford-upon-avon

Warwickshire

CV37 6HE


Employer's website

https://www.bhmc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bridge House Medical Centre

Address

Scholars Lane

Stratford-upon-avon

Warwickshire

CV37 6HE


Employer's website

https://www.bhmc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Bridget Acock

bridget.acock@bhmc.nhs.uk

01789292201

Details

Date posted

25 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2557-26-0002

Job locations

Scholars Lane

Stratford-upon-avon

Warwickshire

CV37 6HE


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