Practice Manager

Job description

Job responsibilities

a) Oversee management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h) Deal with the financial aspects of the practice, bookkeeping and financial planning, forecasting etc.

i) Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l) Manage the significant event and complaints processes, in line with current legislation and guidance.

m) Manage contracts and maintenance for services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Assist in the preparation of business cases for new services and provide project management, as required.

s) Ensure on-going CQC compliance and all other mandatory compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support the management of the Patient Participation Group/Friends of the practice.

y) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of accounting procedures, budgeting and forecasting
• Experience of complaints management

Desirable

• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Experience in the use of EMIS
• Experience in the use of Xero accounting
• Relevant premises/health and safety experience

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Highview Medical Centre

Address

The Elms

High Street

Potters Bar

Herts

EN6 5DA

Employer's website

https://www.highviewsurgery.co.uk/ (Opens in a new tab)