Job summary
Join our vibrant and supportive team in the heart of Bow, East London! We are a thriving GP practice with over 8,500 patients, 3 dedicated GP partners, and a dynamic multi-disciplinary team. We are seeking a friendly and efficient Receptionist to be the first point of contact for our patients.
Main duties of the job
Key Responsibilities:
Welcoming patients and visitors with a warm and professional manner.
Managing appointments and patient records efficiently.
Handling telephone and in-person enquiries with care and confidentiality.
Supporting the administrative team with various tasks to ensure smooth practice operations.
Can do attitude to work
About us
Our GP practice is a cornerstone of the community, providing comprehensive healthcare services to over 8,500 patients in Bow, East London. We pride ourselves on delivering high-quality, patient-centred care through a dedicated and multidisciplinary team.
Key Features:
Patient-Centred Care : We focus on building long-term relationships with our patients, ensuring continuity of care and personalised treatment plans.
Experienced Team : Our practice is led by 3 GP partners who are supported by a vibrant team of healthcare professionals, including nurses, healthcare assistants, and administrative staff.
Multidisciplinary Approach : We work collaboratively with a range of healthcare professionals to provide holistic care, addressing both physical and mental health needs.
Community Engagement : As an integral part of the Bow community, we actively engage with local organisations and initiatives to promote health and wellbeing.
Innovative Services : We continually strive to enhance our services, incorporating the latest medical advancements and technologies to improve patient outcomes.
Supportive Environment : Our practice fosters a supportive and inclusive environment for both staff and patients, encouraging professional development and teamwork.
Job description
Job responsibilities
Mentioned in the main duties section. Please see attached job description document of list of duties and responsibilities
Job description
Job responsibilities
Mentioned in the main duties section. Please see attached job description document of list of duties and responsibilities
Person Specification
Experience
Essential
- Customer Service Experience :
- Proven experience in a customer service role, demonstrating the ability to interact positively and professionally with the public.
- Administrative Experience :
- Experience in administrative tasks such as managing appointments, handling enquiries, and maintaining records.
- Healthcare Setting Experience (Desirable) :
- Previous experience working in a healthcare environment, such as a GP practice, hospital, or clinic, is desirable but not essential.
- IT and Systems Proficiency :
- Experience using computer systems and software, particularly those related to appointment scheduling and electronic patient records.
- Multitasking Ability :
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
- Problem-Solving Experience :
- Experience in resolving customer or patient enquiries and issues effectively.
- Flexibility :
- Proven to work flexible hours as needed to support the practice's operational needs.
- Team Collaboration :
- Experience working as part of a team, contributing to a supportive and efficient work environment.
Desirable
- Healthcare Experience :
- Previous experience working in a healthcare setting, such as a GP practice, hospital, or clinic.
- Knowledge of Medical Terminology :
- Familiarity with medical terminology and healthcare processes.
- Experience with NHS Systems :
- Experience using NHS-specific systems and software, such as EMIS or SystmOne.
- Additional Language Skills :
- Ability to speak additional languages, which can be beneficial in serving a diverse patient population.
- First Aid Certification :
- Possession of a valid first aid certification.
- Training in Customer Service :
- Formal training or qualifications in customer service or administration.
- Flexibility in Working Hours :
- Willingness to work flexible hours, including evenings or weekends, if required.
- Community Engagement :
- Experience in community engagement or outreach activities.
- Problem-Solving Skills :
- Demonstrated ability to handle complex enquiries and resolve issues efficiently
Person Specification
Experience
Essential
- Customer Service Experience :
- Proven experience in a customer service role, demonstrating the ability to interact positively and professionally with the public.
- Administrative Experience :
- Experience in administrative tasks such as managing appointments, handling enquiries, and maintaining records.
- Healthcare Setting Experience (Desirable) :
- Previous experience working in a healthcare environment, such as a GP practice, hospital, or clinic, is desirable but not essential.
- IT and Systems Proficiency :
- Experience using computer systems and software, particularly those related to appointment scheduling and electronic patient records.
- Multitasking Ability :
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
- Problem-Solving Experience :
- Experience in resolving customer or patient enquiries and issues effectively.
- Flexibility :
- Proven to work flexible hours as needed to support the practice's operational needs.
- Team Collaboration :
- Experience working as part of a team, contributing to a supportive and efficient work environment.
Desirable
- Healthcare Experience :
- Previous experience working in a healthcare setting, such as a GP practice, hospital, or clinic.
- Knowledge of Medical Terminology :
- Familiarity with medical terminology and healthcare processes.
- Experience with NHS Systems :
- Experience using NHS-specific systems and software, such as EMIS or SystmOne.
- Additional Language Skills :
- Ability to speak additional languages, which can be beneficial in serving a diverse patient population.
- First Aid Certification :
- Possession of a valid first aid certification.
- Training in Customer Service :
- Formal training or qualifications in customer service or administration.
- Flexibility in Working Hours :
- Willingness to work flexible hours, including evenings or weekends, if required.
- Community Engagement :
- Experience in community engagement or outreach activities.
- Problem-Solving Skills :
- Demonstrated ability to handle complex enquiries and resolve issues efficiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
