Job summary
Brereton
Surgery is looking for an enthusiastic, organised, resilient, dedicated,
flexible and highly motivated individual to join our friendly and hard-working
reception team.
The
successful candidate will provide a high-quality reception service to patients,
clinicians, and colleagues; have excellent interpersonal, communication and
organisational skills and have the ability to multitask in a busy environment. Previous
experience of working in a GP practice would be desirable but not essential.
The
vacancy is for a permanent post of 15 hours per week, and you will be required
to work Monday to Friday between 8.00am 8.00pm on a rota basis. You must be
flexible to cover annual leave and sickness at short notice.
Main duties of the job
As part of the reception team, you will be responsible for ensuring that reception duties are performed effectively to provide a high standard of service to the practice population. You will be involved in the development and implementation of systems and processes to continuously improve on service delivery.
About us
Brereton Surgery strives on
providing excellent care to our patients and are a highly productive practice,
always looking to provide excellent care and introduce new services to our
patients. We have a current list size of circa 5,600 patients and pride
ourselves in being a well-established practice with a Good CQC rating.
We are a training
practice with a small team that consists of GPs, Advanced Nurse Practitioner, Practice
Pharmacist, Practice Nurse, Senior Healthcare Assistant, GP Assistant, Practice
Manager, Office Manager, Senior Administrator, Data & Information
Administrator, Medical Secretary and 5 Receptionists. We work in collaboration
with our neighbouring practices within our PCN (Rugeley & Great Haywood);
currently working alongside Practice Pharmacists, Pharmacy Technicians, a
Physicians Associate, a Social Prescriber, First Contact Physiotherapists,
Mental Health Practitioners, a Support Time Recovery Worker, a Paramedic and an
Urgent Care Practitioner.
Job description
Job responsibilities
To ensure the smooth day to day running of the
Reception area, ensuring Reception duties are completed efficiently and adhere
to the guidelines that are laid down by partners and management.
To ensure that patients are received assisted and
directed appropriately in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
The work is of a highly confidential nature and no
information, either medical or personal, should be disclosed outside of
practice personnel.
To work without supervision and use initiative in execution of duties
(see attached Job description for further details of the role)
Job description
Job responsibilities
To ensure the smooth day to day running of the
Reception area, ensuring Reception duties are completed efficiently and adhere
to the guidelines that are laid down by partners and management.
To ensure that patients are received assisted and
directed appropriately in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
The work is of a highly confidential nature and no
information, either medical or personal, should be disclosed outside of
practice personnel.
To work without supervision and use initiative in execution of duties
(see attached Job description for further details of the role)
Person Specification
Qualifications
Essential
- A recognised qualification or have equivalent experience of working in a GP practice or NHS environment or similar reception environment dealing with the general public
- (see attached person specification for further details)
Experience
Essential
- Good clerical skills
- Working as part of a team
- Ability to self-motivate, organise and prioritise own workload.
- Ability to use own judgment, resourcefulness and common sense.
- Excellent communications skills.
- Excellent organisational skills
- Excellent telephone manner
- Ability to deal with sensitive and confidential issues professionally
- Problem solving skills
- (see attached personal specification for further details)
Person Specification
Qualifications
Essential
- A recognised qualification or have equivalent experience of working in a GP practice or NHS environment or similar reception environment dealing with the general public
- (see attached person specification for further details)
Experience
Essential
- Good clerical skills
- Working as part of a team
- Ability to self-motivate, organise and prioritise own workload.
- Ability to use own judgment, resourcefulness and common sense.
- Excellent communications skills.
- Excellent organisational skills
- Excellent telephone manner
- Ability to deal with sensitive and confidential issues professionally
- Problem solving skills
- (see attached personal specification for further details)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.