Reception Supervisor

Job summary

Brereton Surgery is looking for an organised, resilient, dedicated, flexible and highly motivated individual to lead and support our friendly and hard-working reception team of 4.

The successful candidate will provide a high-quality reception service to patients, clinicians and colleagues; have excellent interpersonal, communication and organisational skills and have the ability to multitask in a busy environment.

The vacancy is for a permanent post of 25 hours per week. You will be required to work Monday to Friday between 8.00am 6.30pm on a rota basis. You must be flexible to cover annual leave and sickness at short notice.

Main duties of the job

As Reception Supervisor, you will be responsible for the day-to-day coordination and supervision of the reception ensuring that reception duties are performed effectively to ensure a high standard of service to the practice population.

As well as leading the reception team, you will work closely with the clinical and management staff to ensure the smooth running of the practice. You will also be involved in the development and implementation of systems and processes to continuously improve on service delivery.

About us

We strive on providing excellent care to our patients and are a highly productive practice, always looking to provide excellent care and introduce new services to our patients. We have a current list size of circa 5,400 patients and pride ourselves in being a well-established, high QOF achieving practice with a Good CQC rating.

We are a training practice with a small team that consists of GPs, Advanced Nurse Practitioner, Practice Pharmacist, Practice Nurse, Healthcare Assistant, GP Assistant, Practice Manager, Office Manager, Senior Administrator, Medical Secretary and 4 Receptionists. We work in collaboration with our neighbouring practices within our PCN; currently working alongside a Practice Pharmacist, Pharmacy Technicians, a Physicians Associate, Social Prescriber, First Contact Physiotherapists, Mental Health Practitioner, Support Time Recovery Worker, and Paramedics